Contact Ooma Customer Support for return procedure:sbwb wrote:I am using 4 handsets. When they get buggy all four of them get buggy at the same time and need constant updates/upgrades and resetting of the telo to function. It is probably best to return them since my 30 days is almost up in 4 more days. After working through another set of problems and bugs with them today this will be the third time they have needed upgrades in the last week to function. What is the process to begin the return on all 4 handsets?
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
If more then two Ooma HD handsets are registered to an Ooma Telo, then there are always a constant stream of Ooma HD handset problems.
That’s the way it was with the old Ooma HD1 handsets, and continues now with the current Ooma HD2 handsets/Linx devices.
The most common problems are the intermittent DECT Radio signal, lost DECT Radio signal, and freezes of the HD2 handsets/Linx devices (probably caused by the defective DECT Radio signal); the second most common problem is answering inbound calls with the HD2 handsets (more problems if using more then one line).
Calling outbound with the HD2 handsets, if the DECT Radio is working, seems to always work properly.
Four Panasonic Wireless DECT Radio handsets attached to the Ooma Telo phone port always works, 100% of the time, without ever having a failure!