Blocked numbers still ringing through

[ia2ca]

Noticed today that one particular number has called our house 3 times in the past 2 days. We blocked it after the first call, but they are still ringing through. Same caller ID number and same text name. Does show as blocked in our call log...

[Tom]

'Enable personal blacklist' is unchecked on your account.

[ia2ca]

What would have caused this change? I have enabled it previously - is this one of those things that require a modem reboot before it takes effect?

[Tom]

All call blocking and forwarding is handled on servers, not on the telo.

There was a MyOoma bug that could cause someone's blacklist settings to be reset but that was fixed late May.