Can't update payment information

[maloney888]

Hi!, my credit card expired and need to update credit card inofrmation. this error appears whenever i update it. "There was a problem updating your credit card. Please check your information and try again." everything i entered is correct but i keep receiving this message. Please help. Thanks!

[frustrated_customer]

This issue appears to be completely unresolved. Are there any OOMA forum admins who can get some action on this?

[NdnaJnz]

Hmm, I updated mine yesterday to replace an expired card. I ran into two issues, but eventually it made it through. The first problem was, I use 1Password for all logins. So, when 1Password recognizes I'm filling in a form at my.ooma.com, I can select credit card and it auto-fills everything (except my zip code.) But, for some reason, the Ooma form didn't like the pasting of the 3-digit CCV. That happened twice, as I have two Ooma accounts, so it wasn't just a fluke.

But, upon submitting the form, it was rejected for something like "Can't confirm your credit card info." In the (new) credit card form I had on the screen, there were two fields for first name and last name. They were pre-filled with my name as it appears on my Ooma account, which uses a short version of my first name. The credit card I was entering used my full legal first name, so I knew that wouldn't fly. So, I had to go into my Ooma profile, change my name to my full first name, and then fill in the new card all over again.

So yeah, that was fun!
Jeff
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[oomamaniacal]

I have a Telo, but I also was not able to update the payment information online when I got a new credit card. I called Ooma and the representative took my cc info over the phone.