Call Quality Drops When Other Calls Come In

Learn how to troubleshoot any voice quality issues.
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NP_Doc01
Posts:2
Joined:Tue Feb 09, 2016 8:29 am
Call Quality Drops When Other Calls Come In

Post by NP_Doc01 » Tue Feb 09, 2016 8:57 am

We are a doctor's office with 3 base stations and 9 extensions. When our users are on the phone, they report a dramatic drop in call quality ("robotic" and basically unintelligible) when other calls come in. The bases are connected to the LAN ports of our router because there is a firewall device between modem and router. Have been calling Ooma Support for several weeks at this point, we've tried updating the base station software, no luck. Is this a known issue to anyone? What should we do?

JerryD
Posts:103
Joined:Wed Jul 24, 2013 5:32 pm

Re: Call Quality Drops When Other Calls Come In

Post by JerryD » Tue Feb 09, 2016 3:37 pm

See if all the calls are dragging down your internet. You may need a faster internet connection or you could possibly reduce the bandwidth of each call to prevent overload.

NP_Doc01
Posts:2
Joined:Tue Feb 09, 2016 8:29 am

Re: Call Quality Drops When Other Calls Come In

Post by NP_Doc01 » Thu Feb 11, 2016 1:07 pm

OK, how do we reduce call bandwidth? I seem to remember seeing some sort of device interface screen (not the web portal) where we could manage those kinds of settings, but I seem to forget where to access it...

PLamOffice
Posts:1
Joined:Wed Jun 15, 2016 6:40 am

Re: Call Quality Drops When Other Calls Come In

Post by PLamOffice » Wed Jun 15, 2016 6:43 am

Any updates on this? We have the same issue. Any additional incoming calls completely wrecks call quality on existing calls for roughly 10 seconds. Starting to become a problem.

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: Call Quality Drops When Other Calls Come In

Post by fleebailey33 » Wed May 10, 2017 4:11 am

Same here

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