Dial Tone at the End of Voice Messages
-
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
I am currently using cordless Panasonic handsets (Model No.: KX-TGA101CS) with Ooma. I noticed that each time a caller leaves a voice message, I would hear 3-4 seconds of dial tone at the end of the recorded message. I have read around on the forums that there have been fixes and that users should contact Ooma support regarding "disconnect times". Can an Ooma rep please make the necessary adjustments to my Ooma Telo unit to resolve this problem?
Thanks.
Thanks.
Re: Dial Tone at the End of Voice Messages
There is a software option that allows the Telo to drop battery when a caller hangs up (turns off the voltage on the line for a brief time). Conventional landline phones have done this for years. Many devices (like your Panasonic phone) detect this battery drop and hang up an answering machine call or disconnect if the line was on hold.
According to the updates section of this forum, this software option can be turned on BY REQUEST to customer service. Give it a try! My Telo has this option enabled and it works great!
According to the updates section of this forum, this software option can be turned on BY REQUEST to customer service. Give it a try! My Telo has this option enabled and it works great!
-
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
Re: Dial Tone at the End of Voice Messages
thomasm - thanks for the advice! I'll give it a try.
Re: Dial Tone at the End of Voice Messages
Apotheosis, that option was enabled on your telo on 3/23.
-
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
Re: Dial Tone at the End of Voice Messages
Hi Tom, I didn't know that option was already enabled on my telo. Problem is, I still hear the dial tone at the end of voice messages right now. Is there something I need to do on my end?
Re: Dial Tone at the End of Voice Messages
I think the option is enabled on mine as well. I still hear the dial tone like you for a few seconds after the caller hangs up from leaving a message. Panasonic handsets as well here.
Re: Dial Tone at the End of Voice Messages
Apotheosis, please try again. Changed the disconnect time on your telo from 650 to 900ms. A reboot will restore the original value.
Re: Dial Tone at the End of Voice Messages
This has always been an irritation for me also. Could I please have that option setup on my system?
Thank you
Thank you
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 200 Mbps/10 Mbps
Setup: Motorola MB7420 Cable Modem ===> LinkSys AC1750 Router ===> Ooma Telo
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 200 Mbps/10 Mbps
Setup: Motorola MB7420 Cable Modem ===> LinkSys AC1750 Router ===> Ooma Telo
-
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
Re: Dial Tone at the End of Voice Messages
Tom, I just tested my telo and the dial tone is still present for 3-4 seconds at the end of the voice message.
In addition, you said a reboot will restore original values - does this mean everytime I reboot the telo unit (due to connection issues or power outage), I would need to contact Ooma support to reconfigure the disconnect times again?
Thanks.
In addition, you said a reboot will restore original values - does this mean everytime I reboot the telo unit (due to connection issues or power outage), I would need to contact Ooma support to reconfigure the disconnect times again?
Thanks.
Re: Dial Tone at the End of Voice Messages
Bobs41185 , done
Apotheosis, changed the disconnect time on your telo to 1500ms. If needed we'll make this param configurable in user space.
Apotheosis, changed the disconnect time on your telo to 1500ms. If needed we'll make this param configurable in user space.