1. Yes.iamhives wrote:I current have a Hub/Scout setup with two numbers. I have Unlimited premiere - prepaid with no taxes/fees ever - actually until the hub/scout hardware fails since that is the definition of unlimited. I have the similar questions as Tao:
1- Will I be getting a Telo 2 (the latest version?).
2- Will I keep the Lifetime Premier I bought with the Hub (will it transfer to the Telo If I accept the offer?) I assume so but just checking
3- Taxes and and Fees remain the same as they are with the Hub now? It is Zero now : It will remain Zero with the Telo? I assume so but just checking.
4- What would I have to do to replace the functionality of the Scout? How does the Telo handle 2 lines, 2 voicemails etc
5- How reliable has the Telo hardware been? Hub/scout has been rock solid and I've been planning on replacing capacitors if they blow (which with electronics nowadays seems to be the most common/first hardware problem) so don't want to move to newer but less reliable hardware (newer hardware always seems to be less reliable/cheaper than its predecessor)
6 - What's the warranty on the Telo , and the Lifetime Premier when transferred to Telo ?
7 - What other features will be lost with Telo vs Hub/Scout
Ooma - suggest you answer these questions proactively either here or in some other public forum since these are questions all people who bought the Premier unlimited Hub/scout will want to know and it will save you the call center volume..
2. The upgrade is done as an RMA* so any eligible customer keeps their existing Lifetime* Premier or Core account. Both these account types include caller name and email notification, so these features will continue working under telo.
3. Yes, see 2.
4. If you wish to make two calls at the same time you would need to purchase a Linx or HD2.
5. Don't know the MTBF, but for peace of mind you can purchase warranty extensions.
6. The purchase of the Telo2 comes with a 1 year warranty.
7. Only thing not offered on telo2 compared to hub is landline integration and Scout support.
* Discontinued products do not need to be returned to Ooma, so this RMA will not include a free return label.
* This hub-2-telo upgrade offer runs for a limited time. There's no specific end date. It can end at any time. Check the email you received.
* There's no requirement to participate in the upgrade. If you decide not to, your hub will continue working.
* To take advantage of the offer please call sales or support.
* You need to purchase the telo2 through the upgrade program. A telo2 acquired in any other way is not eligible for the swap.
* Once you receive the telo2 you can plug it in at any time, but once it goes into service the hub will go out of service and cannot be put back into service. It's in Ooma's interest (and its customer base) to have customers on the most reliable platform possible.
* The "Lifetime" no-taxes-and-fees offer replaces the original 3-yr one. There's no need to call support for this. You're automatically grandfathered in.
* "Lifetime" means for the life of the device as stated in the terms & conditions at https://www.ooma.com/terms. You can safeguard your telo by purchasing extended warranties (1yr $29.99, 2yrs $39.99, 3yrs $69.99). You can purchase these warranties once the telo has been added to your account.
* The services you receive, such as callerid name, are tied to your account. So replacing the hub with a telo in your account does not change the services in your account and so does not change your account to Basic. You can easily confirm this by visiting https://my.ooma.com/account/services. It will state your service level.
* A discontinued service level, such as core or "lifetime" premier, can be maintained as long as the device in the account is operational. The lifetime of that device can only be extended via an RMA, not the purchase of another device. RMAs are only issued for devices that are within warranty (with the exception of e.g. this upgrade offer).
* "reduced service reliability" as stated in the email means as compared to the telo, not reduced compared to how the hub reliability has always been. Simply put: telo benefits from recent network infrastructure upgrades, hub does not due to its firmware limitations.