East coast server

Learn how to troubleshoot any voice quality issues.
anzio
Posts:18
Joined:Thu Oct 23, 2014 9:01 am
East coast server

Post by anzio » Tue Aug 23, 2016 10:03 pm

Hi there,

The receptionist at our office has been complaining about audio delay for quite some time. I haven't heard any complaints lately, but she may just not be passing it on anymore. I have read about a new east coast server. Is that available/utilized for Ooma Office clients, or just Ooma Home (which we also have, but the delay isn't really critical there- although we do experience it)?

We are in Canada and I'm assuming the route to the New York server would be much quicker than traversing to the west coast servers.

Thanks!

jonja1
Posts:3
Joined:Mon Feb 06, 2017 7:34 am

Re: East coast server

Post by jonja1 » Thu Feb 09, 2017 9:30 am

I want the east coast server, too. I posted this a couple of times and called Ooma but no idea whether this will be done or even whether I am already using the east coast server.

All I know is that people complain about the echo all of the time when I use my Ooma...I am now using my cell phone and dealing with its crappy quality because the echo is more distracting to them than poor audio quality of my cell. There is no echo on my cell. I can't even hear the echo...just everyone else!

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Thu Feb 09, 2017 10:00 am

both moved

anzio
Posts:18
Joined:Thu Oct 23, 2014 9:01 am

Re: East coast server

Post by anzio » Thu Feb 09, 2017 10:08 am

Thank you sir!

thomasm
Posts:478
Joined:Mon Jun 23, 2014 1:26 pm

Re: East coast server

Post by thomasm » Sat Feb 18, 2017 8:52 am

My Ooma is working great (don't change anything!) but I am curious which server my account is assigned to.

When this "East Coast Server" began operation, were accounts automatically moved to it based on location or some other means?

Thanks in advance!

timmedford
Posts:2
Joined:Tue Mar 28, 2017 2:46 pm

Re: East coast server

Post by timmedford » Tue Mar 28, 2017 2:53 pm

How can you tell which server you are on? I just started using Ooma and have the volume turned up the the highest level and the quality is still poor.

fleebailey33
Posts:19
Joined:Wed Sep 17, 2014 5:29 pm

Re: East coast server

Post by fleebailey33 » Wed May 10, 2017 4:13 am

if I am not can I be? maybe that will help

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Wed May 10, 2017 6:13 am

thomasm: on WCS, see viewtopic.php?f=4&t=20676&start=20
timmedford : already on ECS
fleebailey33 : moved to ECS

Krinamin
Posts:1
Joined:Fri Jun 16, 2017 2:13 pm

Re: East coast server

Post by Krinamin » Fri Jun 16, 2017 2:39 pm

I'm in Illinois and having call quality issues. can you move me to the east coast server.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Fri Jun 16, 2017 2:41 pm

done

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