Incoming call rings, but can't answer

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
ke8wo
Posts: 3
Joined: Thu Mar 23, 2017 4:33 am

Re: Incoming call rings, but can't answer

Post by ke8wo » Fri Apr 21, 2017 8:26 am

Tom B.

I'm having a few of the one ring and disconnect on my second phone .. perhaps the same 'QOS' issue that you fixed on my first phone line about a month ago. Please look into it and let me know what you find.

Thanks!

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Fri Apr 21, 2017 8:39 am

home port not in use so issue does not apply, please provide call example

Knight
Posts: 1
Joined: Tue Apr 25, 2017 3:21 am

Re: Incoming call rings, but can't answer

Post by Knight » Tue Apr 25, 2017 3:27 am

I just know found this forum, but I have been having the same issue as many of the people here for several weeks. When someone calls, the phone is "dead" on my end but continues to ring for them, and eventually goes to voicemail. At times, this same call freezes my entire phone lines. I have to power cycle the entire Ooma base for the phones to start working again. Needless to say the family patience is wearing thin.

Considering this thread is around 15 pages long, make me wonder...

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Tue Apr 25, 2017 3:40 am

home port not in use so issue does not apply, please provide call example

hampster14
Posts: 3
Joined: Fri Mar 17, 2017 2:19 pm

Re: Incoming call rings, but can't answer

Post by hampster14 » Tue Apr 25, 2017 2:24 pm

this is getting ridiculous. apparently my phone stopped accepting calls for the last 24 hours.

this is maybe the 4th time i've had this issue, and the second time i've posted here about it; a simple reset of the device fixes the issue but there's no way to tell if the phone isn't working unless you randomly pick it up and hear no dial tone. only reason i realized this happened is i got an email from my brother telling me he couldn't get through yesterday, and i know about an hour before he called the phone was working.

last time i was here i was told it was a possible issue with my phone being on a more distant server?

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Wed Apr 26, 2017 5:02 am

Your telo is on the East Coast server but that's not likely the reason. Is the telo logo blue when the phone has no dialtone? Is it silence or fastbusy? Are other devices behind your router still functionning ok when this happens?

hampster14
Posts: 3
Joined: Fri Mar 17, 2017 2:19 pm

Re: Incoming call rings, but can't answer

Post by hampster14 » Wed Apr 26, 2017 7:14 am

telo was still blue, and everything else behind my router worked just fine.

it was silence when i picked up the receiver.

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Thu Apr 27, 2017 11:30 pm

record the timestamp next time you encounter the problem

islandhiker
Posts: 3
Joined: Tue Mar 14, 2017 11:47 am

Re: Incoming call rings, but can't answer

Post by islandhiker » Fri Apr 28, 2017 12:25 pm

Hi Tom:

Sorry for the delayed response. The problem appears to be resolved,no further problems noted... thank you for the help! :D
islandhiker wrote:Hi Tom:

I tried a call from my cell #, and it appears to be ok, but my wife says the problem is sporadic. I'll let you know after a few incoming calls. Thank you very much for helping to address this!

busy1
Posts: 15
Joined: Thu Jun 26, 2008 9:58 am

Re: Incoming call rings, but can't answer

Post by busy1 » Fri May 19, 2017 2:53 pm

This problem began a few weeks ago for me and as a legacy premier subscriber, I have been very dissatisfied with the phone support. The phone support agent (in the Philippines) promised to escalate the problem to a higher technical agent, but I never received a call back. During my next call, all the support person did was reset my telo base and hang up on me, with no follow up to verify if the problem was corrected. Should those of us affected by this issue deduce that ooma has recognized the problem exists but doesn't know why it's happening and therefore has no solution?

Subsequently, when examining my account preferences online, I found that the number of rings (incoming calls) had been changed from one to four, a change I didn't make.

Also, when a call is answered at the phone connected to the telo base, the phone in another room (connected to a Linx) does not pick up the call: that line is "dead". This problem began at the same time as the others.

Do these problems result from recent ooma software programing changes or from possible interference or incompatibility from some other source, (such as an ISP or my non-ooma phone equipment) or some other possible hardware incompatibility. What about the possibility of hacking? There must be an identifiable reason that so many ooma customers are experiencing the same problem.

I expect better service from ooma equipment and especially ooma's customer service representatives.

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