Im new to this, and can't make any calls need help
I set up my ooma a few min ago. blue lights on. i hear the ooma tone and such. i try making a call and nothing happens.
also the 1 and 2 numbers on omma switch back and forth.
also the 1 and 2 numbers on omma switch back and forth.
Re: Im new to this, and can't make any calls need help
Could you describe a little bit more in detail what your configuration is? Also, i've never heard of the 1 and 2 numbers flashing back and forth. This could be evidence of the flash button on your phone stuck and it's alternating back and forth between the two lines.
Re: Im new to this, and can't make any calls need help
but2002 wrote:Could you describe a little bit more in detail what your configuration is? Also, i've never heard of the 1 and 2 numbers flashing back and forth. This could be evidence of the flash button on your phone stuck and it's alternating back and forth between the two lines.
well you were correct about the flash, i used an older phone for testing i switched phones now i can make calls. i did call my house though and noticed a slight delay in the conversation as well as slight quality loss. any ideas on how to correct that my net connection is 1.5 down 256k up so im more than fast enough for ooma.
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- Joined:Fri Dec 05, 2008 12:57 pm
- Location:Upstate NY
Re: Im new to this, and can't make any calls need help
Try visiting setup.ooma.com to adjust your QoS settings to ensure everything sounds the best it can.nolaguy wrote:but2002 wrote:Could you describe a little bit more in detail what your configuration is? Also, i've never heard of the 1 and 2 numbers flashing back and forth. This could be evidence of the flash button on your phone stuck and it's alternating back and forth between the two lines.
well you were correct about the flash, i used an older phone for testing i switched phones now i can make calls. i did call my house though and noticed a slight delay in the conversation as well as slight quality loss. any ideas on how to correct that my net connection is 1.5 down 256k up so im more than fast enough for ooma.
Re: Im new to this, and can't make any calls need help
Speed is only part of the equation when working with VOIP...my net connection is 1.5 down 256k up so im more than fast enough for ooma...
Do a test here:
http://www.whichvoip.com/voip/speed_test/ppspeed.html
and post the advanced results then someone here will help analyze
- scottlindner
- Posts:1003
- Joined:Sun May 17, 2009 4:47 am
- Location:Colorado Springs, CO
Re: Im new to this, and can't make any calls need help
In fact, speed is completely irrelevant since you can just barely fit a single line of Ooma over dial up!
Re: Im new to this, and can't make any calls need help
niknak wrote:Speed is only part of the equation when working with VOIP...my net connection is 1.5 down 256k up so im more than fast enough for ooma...
Do a test here:
http://www.whichvoip.com/voip/speed_test/ppspeed.html
and post the advanced results then someone here will help analyze
2.5 ms 0% packet loss and speed 1.65 mb upload 284
ooma setup said my upstream was 384kb reserved bandwidth was 130
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Im new to this, and can't make any calls need help
ooma setup can't detect your upload/download speed so if you have the ooma between the modem and the router and want to use the ooma's Qos then you need to run a speed test to find out your actual speeds. Then once you have these numbers enter them into the upload and download bandwidth fields in the ooma setup (based on your above post, it should be something like 1500 kbps down and 250 kbps up). The 130 kbps is what the ooma will reserve for the phone call and allow the rest to be used for the LAN. Keep in mind, ooma will only apply Qos when a call is taking place and will not impact your connection when a call is not initiated.nolaguy wrote:niknak wrote:Speed is only part of the equation when working with VOIP...my net connection is 1.5 down 256k up so im more than fast enough for ooma...
Do a test here:
http://www.whichvoip.com/voip/speed_test/ppspeed.html
and post the advanced results then someone here will help analyze
2.5 ms 0% packet loss and speed 1.65 mb upload 284
ooma setup said my upstream was 384kb reserved bandwidth was 130
If you put the ooma behind your router, don't worry about the Qos in setup.ooma.com as it won't do anything.
Go AVS!
Re: Im new to this, and can't make any calls need help
whats a good upstream to allow for my ooma? calls arent made much home, but when one is id rather give more bandwidth to the phone for a short time.
- Aveamantium
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- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Im new to this, and can't make any calls need help
The default reserved bandwidth of 130kbps is more than enough for your calls (typical call takes 40 kbps in both the upstream and downstream direction). Just make sure to enter in the real upstream speed in ooma's setup page (upstream bandwidth field in the advanced page) so the ooma hub knows what your actual ISP speeds are (I believe the default is 384 kbps so if you reserve 130kbps then the ooma will still think it has 254 kbps for the LAN, which in your case, it does not).
Go AVS!