Phone 7 and Bluetooth Adaptor

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Tom
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Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Mon Sep 25, 2017 10:07 am

your telo was upgraded to the beta with iOS 10+ fix a couple of weeks ago

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Sat Sep 30, 2017 10:45 am

uncheck 'Apple iOS 10+ compatibility mode' when using iPhone 6s

Tom De Groot
Posts: 2
Joined: Sat Oct 14, 2017 7:28 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom De Groot » Sat Oct 14, 2017 7:31 am

I have an iphone 6 with iOS 11, and I am also experiencing bluetooth issues. It pairs fine, but when I answer with our "landline" handset, the call is dropped and I get an ooma dialtone.

Any suggestions? Thank you!

Tom
Ooma Moderator
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Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Sun Oct 15, 2017 8:49 am

The iOS 10+ BT fix in 214329 currently only works for Telo2, not Telo1. viewtopic.php?f=10&t=21262

Tom De Groot
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Joined: Sat Oct 14, 2017 7:28 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom De Groot » Mon Oct 16, 2017 6:24 am

Thank you for the quick reply. Is there any chance for a future fix for the Telo1? And if yes, any timeline? Thanks again!

jgrecni
Posts: 3
Joined: Wed Mar 28, 2012 10:51 am

Re: Phone 7 and Bluetooth Adaptor

Post by jgrecni » Wed Dec 20, 2017 2:02 pm

I have an iphone 7 running IOS 11.2 and a telo running firmware 240828. I paired the phone with the bluetooth adapter, selecting IOS 10+ compatibility. When I get a call on the cell phone, my HD2 handset rings, I answer the handset and after 1-2 seconds the handset disconnects. The call is active on my phone, my phone shows the Ooma Telo as the audio device but there is no active connection as far as the HD2 is concerned.

I called support they said the handset needed to be reset to the base, they initiated a reset (which dropped the support call). I reconnected the handset to the base, same symptom. I repaired the mobile phone, same symptom, I rebooted the telo base, same symptom.

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Wed Dec 20, 2017 7:48 pm

For newer phones (iPhone 6s and higher) the 'IOS 10+ compatibility' needs to be unchecked. Went ahead and did that for you. I also disabled the 'Allow incoming Bluetooth audio transfer' checkbox because there's a bug with that feature on telo1. Checking that box is only needed if you want to be able to transfer a call answered on your iPhone to the telo.

viewtopic.php?f=10&t=21262&p=140887#p140887

jgrecni
Posts: 3
Joined: Wed Mar 28, 2012 10:51 am

Re: Phone 7 and Bluetooth Adaptor

Post by jgrecni » Thu Dec 21, 2017 5:57 am

Unfortunately that did not help. It works with my wife's iPhone 8 but with my iPhone 7 the HD2 handset disconnects a second or two after answering.

jgrecni
Posts: 3
Joined: Wed Mar 28, 2012 10:51 am

Re: Phone 7 and Bluetooth Adaptor

Post by jgrecni » Tue Jan 02, 2018 7:48 am

Any suggestions for getting my iphone7 to work with the bluetooth adapter?

Tom
Ooma Moderator
Posts: 4354
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Tue Jan 02, 2018 9:37 pm

best option is to get a telo2

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