Recent call quality issues
I am in DC and having quality issues as well. Severe delay and garbled on the other end. How do you make sure you are using the east coast server as this seems to be the only solution?
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- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Recent call quality issues
GSC, there is no way for the customer to know which server is being used without contacting an Ooma rep. Have you tried calling customer service?
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: Recent call quality issues
I did call an Ooma rep and was told that they did not have that information. They reset the unit and said if it still had issues in 24 hours to call back from that line and someone might be able to do additional diagnostics.
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- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Recent call quality issues
If the diagnostic check does not help, I suggest sending a PM to Tom, the moderator.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: Recent call quality issues
No one seems to be reading these current threads.
Please move me to the EC server if not being used already.
Please move me to the EC server if not being used already.
Re: Recent call quality issues
Moderator, could you also please move me to the east coast server? My call quality has gotten increasingly worse.
Thanks
Thanks
Re: Recent call quality issues
Having call quality issues, people I call can't hear me- breaking up garbled noise to them. Can you see why for me by looking at my settings? Or trying east coast server?
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- Posts:13
- Joined:Wed May 22, 2019 3:15 pm
- Location:Toronto
Re: Recent call quality issues
How do we know we’ve been moved to the EC server? My service quality stinks. Garbled calls are normal since I signed up a few months ago. The HD3 phone make it worse. Yesterday our voicemail played back slowly - about 3/4 speed. It was really weird. Tom?
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- Posts:1
- Joined:Sat Aug 17, 2019 9:41 am
Re: Recent call quality issues
I to have been experiencing problems with call quality...calls keep dropping out and the phone is virtually worthless. Sometimes after 30 seconds or so, I can her the other party again and sometimes the phone simply hangs up.
Right now this phone is a POS! But...there could be an ISP issue...
HELP???
Right now this phone is a POS! But...there could be an ISP issue...
HELP???
Re: Recent call quality issues
I contacted Tom and another moderator about switching to the EC server and have not heard back. Still not sure what server I am on.