According to this, it looks like my taxes are about $6 a month, but I'm being charged $3.99 for "Secure Plan Monthly Premier". What I don't understand is why I need to pay this $3.99 monthly, given that I also pay $136 a year for Premier. I tried to ask the Ooma person and was told that the $136 a year is for a Premier Subscription, whatever that means. On the Ooma website, the tax calculator says that my monthly taxes and fees are $6.24, and the Premier site says Premier service is $9.99 a month (which 12 months of would be less than $136). So does anyone know why I'm being charged the $3.99 each month for Secure Plan Monthly Premier, given that I already pay $136 a year for Premium service (since the $3.99 is not a tax or fee)? It seems I'm being charged twice, or Ooma is misleading in saying Premium service is only $9.99 a month plus taxes and fees. Any clarification would be appreciated. Thanks.Secure Plan Monthly Premier 1 $3.99 $3.99
Subtotal: $3.99
Taxes and fees
911 Service Fee: $1.00
Regulatory Compliance Fee: $1.60
Local Interconnection Recovery Fee: $2.25
Ca Universal Lifeline Surcharge: $0.19
Ca Emerg Tel Users Surcharge: $0.03
Ca High Cost Fund(a) Surcharge: $0.01
Santa Cruz Co Emer Resp Fee: $1.47
Ca Teleconnect Fund: $0.03
Ca Telecom Relay Systems Surcharge: $0.02
Ca Advanced Serv Fund Surch: $0.02
Ca P U C Fee: $0.01
Total: $10.62
Paying Twice for Premier???
I looked at my bill for the first time in a long time, and notice that although I pay $136 once a year for Premier Service, I'm also charged about $10 a month. I called Ooma, and was told that the $10 a month if for taxes and fees. I looked at the bill, and see:
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- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Paying Twice for Premier???
Do you have Ooma Home Security?
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: Paying Twice for Premier???
I don't think I have Home Security, but I did once buy a water sensor, which is hooked up. Under my account page, at the bottom it says
"Feature Subscriptions
Protect your home and loved ones with Ooma Home Security. Save with a 5-pack of sensors.
Secure Plan Monthly Premier"
So does that mean I'm paying for Home Security? When I bought the water sensor I thought it was supposed to be a free service, but perhaps I was simply wrong.
"Feature Subscriptions
Protect your home and loved ones with Ooma Home Security. Save with a 5-pack of sensors.
Secure Plan Monthly Premier"
So does that mean I'm paying for Home Security? When I bought the water sensor I thought it was supposed to be a free service, but perhaps I was simply wrong.
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- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Paying Twice for Premier???
Check this web page: https://www.ooma.com/home-security/subscription-plans/
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: Paying Twice for Premier???
That was it! Thanks for bringing that to my attention. I just canceled the Secure Security plan, which was the $3.99 a month. Thanks.