crackling on my voice calls
Hi I tried OOMA support and not resolved so hoping this forum can provide insights.
I have 3Mbps/1Mbps service using Motorola SB6141 modem and my ooma telo is connected to it. Then the ASUS router is connected to the telo. So I think I have it hardwired correctly and before the wifi router traffic. I hear all callers well but they all complain my voice crackles or is broken up. I have tested with no other traffic and problem persists.
My statistics page is here should that provide insights. Suggestions welcome.
I have 3Mbps/1Mbps service using Motorola SB6141 modem and my ooma telo is connected to it. Then the ASUS router is connected to the telo. So I think I have it hardwired correctly and before the wifi router traffic. I hear all callers well but they all complain my voice crackles or is broken up. I have tested with no other traffic and problem persists.
My statistics page is here should that provide insights. Suggestions welcome.
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Re: crackling on my voice calls
Do you have QOS set on your upstream traffic in the Telo configuration page? 1 Mbps is slow and you need to guarantee that your other traffic is pushed to the side of the road while a call is in progress.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: crackling on my voice calls
@Murphy thanks for taking the time to respond. I do not see that QoS option on the telo config page. Where is it?
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Re: crackling on my voice calls
It's on the setup page for your Telo: Setup.Ooma.com. Look for the Advanced tab.
Last edited by oomamaniacal on Fri Aug 30, 2019 1:51 pm, edited 1 time in total.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: crackling on my voice calls
Thanks it is set and has been set at 1000 kbps. More suggestions.
Re: crackling on my voice calls
Run the html5 version of this test. You will have to download an app to your computer to run the test.
http://www.whichvoip.com/voip/speed_test/ppspeed.html
All of the status icons should be green.
http://www.whichvoip.com/voip/speed_test/ppspeed.html
All of the status icons should be green.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: crackling on my voice calls
All icons are GREEN.
Re: crackling on my voice calls
I'm out of ideas. Getting all green, by replacing my modem, was what fixed my garbled upstream audio.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx