voicemail issue

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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ajwees41
Posts:1
Joined:Thu Sep 19, 2019 5:19 pm
voicemail issue

Post by ajwees41 » Thu Sep 19, 2019 5:27 pm

When someone calls and gets our voicemail the automated Ooma voicemail system uses the temp number not the ported number, Can it be changed to have the ported number announced?
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TonyW
Posts:305
Joined:Tue Jun 24, 2014 6:24 am

Re: voicemail issue

Post by TonyW » Fri Sep 20, 2019 12:54 am

IF the temp # was assigned before/while the port was in progress, I believe it is considered your 'Primary' #. You should call Ooma support & request they make your ported # 'Primary'. That should address your issue.
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