Inbound calls will not connect

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Marcinho44
Posts: 4
Joined: Tue Jul 28, 2020 11:01 am

Inbound calls will not connect

Post by Marcinho44 » Fri Jul 31, 2020 2:32 pm

I have called the customer service line 5 times in a day and never get anywhere. The service works perfect for outbound calls, but anytime someone dials my number, it does not ring and goes straight to voicemail-message saying "my number cannot take your call right now, please leave a message after the tone." It does not ring.

I have power cycled as the Ooma reps have all told me. I have rebooted the router/modem. I have moved the ethernet cable to another port on the modem/router. I have a blue light and as mentioned, outbound calls work fine.

Any help would be appreciated as ANY customer service call/chat is a waste of time

murphy
Posts: 7413
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Inbound calls will not connect

Post by murphy » Fri Jul 31, 2020 3:17 pm

That sounds like you have "Do Not Disturb" enabled.
Does your dial tone stutter when you go off hook? If it does you do have it enabled.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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