Ooma HD2-HS handset ignores incoming calls
We have had Ooma for a couple of years with no issues. Recently, our Ooma HD2-HS has been ignoring incoming calls.
When a call comes in, all of our normal phones in the house ring as expected, but the HD2-HS just sits there acting like no call is coming in - no caller ID, etc. I can make outgoing calls with the HD2-HS handset, so I know that the wireless connection to the Ooma Telo base station is good. If the other phones are ringing and we try to answer with the HD2-HS it doesn't work - I don't remember what happens exactly though.
Before you ask, YES we have checked the DND feature and it is not enabled.
Why won't the Ooma Telo make the HD2-HS ring on incoming calls? Any ideas on how to fix this?
When a call comes in, all of our normal phones in the house ring as expected, but the HD2-HS just sits there acting like no call is coming in - no caller ID, etc. I can make outgoing calls with the HD2-HS handset, so I know that the wireless connection to the Ooma Telo base station is good. If the other phones are ringing and we try to answer with the HD2-HS it doesn't work - I don't remember what happens exactly though.
Before you ask, YES we have checked the DND feature and it is not enabled.
Why won't the Ooma Telo make the HD2-HS ring on incoming calls? Any ideas on how to fix this?
Re: Ooma HD2-HS handset ignores incoming calls
What is the ringer volume set to? Yes it can be turned off.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Ooma HD2-HS handset ignores incoming calls
Handset volume is set at full.
Handset does not show caller ID or any other change on the screen when a call comes in.
Handset does not show caller ID or any other change on the screen when a call comes in.
Re: Ooma HD2-HS handset ignores incoming calls
Did you try powering off the Telo and powering it back on a minute later?