Have you dropped Premier?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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lmacmil
Posts:66
Joined:Tue Nov 03, 2015 7:07 am
Have you dropped Premier?

Post by lmacmil » Thu Feb 11, 2021 8:42 am

I signed up for Premier when there was a $60 for the first year promo. Last year, it renewed automatically with no notification. It seems the call blocking efficiency has dropped significantly since I originally signed up. For every call that the NMR database sends direct to VM, I get 4 or 5 that ring. I think the spammers are staying ahead of NMR because I seem to be getting almost as many calls now as I did before I had Premier.

So my question is: has anyone dropped Premier and, if so, did you find your robocalls increased enough to got back to paying $10/month?

9783690753
Posts:1
Joined:Thu Feb 11, 2021 9:31 am

Re: Have you dropped Premier?

Post by 9783690753 » Thu Feb 11, 2021 9:38 am

I have the same question/interest in evaluating the primary advantage of Premier.
Recently, the spammy calls have increased as a percentage of all calls.
-Neil

MrDog
Posts:2
Joined:Mon Dec 23, 2013 7:51 pm

Re: Have you dropped Premier?

Post by MrDog » Mon Mar 08, 2021 11:55 am

I'm considering it. You can into my ooma -> preferences -> call blocking and turn call blocking off. I don't really notice any difference when I do that. Call blocking was my main reason to go with premier.

thomasm
Posts:478
Joined:Mon Jun 23, 2014 1:26 pm

Re: Have you dropped Premier?

Post by thomasm » Thu Mar 11, 2021 12:37 pm

There are other benefits to premier in addition to call blocking. I use "do not disturb" all the time. I also set up call forwarding to my cell when I'm away from the house.

Before you drop premier be sure to check out all the services you will be losing. Besides, what can you get for ten bucks today?

lmacmil
Posts:66
Joined:Tue Nov 03, 2015 7:07 am

Re: Have you dropped Premier?

Post by lmacmil » Fri Apr 02, 2021 7:16 am

I don't use do not disturb or call forwarding so those features are worth nothing to me. When Premier blocked most of the robocalls it was worth it. It doesn't seem to do that anymore. I've turned off call blocking to see if there's a noticeable increase in robocalls.

Robek
Posts:13
Joined:Thu Sep 26, 2019 6:56 pm

Re: Have you dropped Premier?

Post by Robek » Sat Apr 03, 2021 9:36 pm

lmacmil wrote:It seems the call blocking efficiency has dropped significantly since I originally signed up.
I had the opposite experience; my spam volume plummeted this year. Either my call blocking suddenly became much more effective, or a lot of spammers just stopped calling me. I can't tell which though, because Ooma doesn't log blocked calls. My biggest problem with NMR has been too many false positives, so I had to divert blocked calls to voicemail instead. I don't know whether spammers would still count that as confirmation of a valid number. Some legitimate callers (and MFA-bots) need to talk to a real human though, so when I'm expecting a call from a new number, I often have to disable NMR, until I can add that number to my Contacts. Organizing Contacts into groups helps with the clutter.

I don't rely solely on NMR though; I add to my block list any spammer that calls more than once, or leaves a voice mail. With enhanced Caller-ID, I can block calls by name, and with the available pattern filters, I can block a range of names and numbers, (for example, generic "City, State" names, or "neighbor spoofing" numbers). I set up two separate numbers, with two different ring-patterns: a private number for trusted friends and family, and a public number for everyone else. I ported the public number from my old carrier, so that's the one that spammers know about, and the one I use as my default outgoing number. When I travel, I can forward my private number calls to a different number, or to my Ooma mobile app, while my public number calls can keep going straight to voicemail. I couldn't do any of that without Premier.

Neil wrote:Recently, the spammy calls have increased as a percentage of all calls.
I also don't post my number in publicly accessible forums. Why make it easier for spammers to find it?

lmacmil
Posts:66
Joined:Tue Nov 03, 2015 7:07 am

Re: Have you dropped Premier?

Post by lmacmil » Wed Apr 07, 2021 12:50 pm

I turned off call blocking 5 days ago. I have not noticed any increase in robocalls. So for me at least, the call blocking features of Premier aren't helping.

lmacmil
Posts:66
Joined:Tue Nov 03, 2015 7:07 am

Re: Have you dropped Premier?

Post by lmacmil » Wed Apr 21, 2021 6:58 am

My Premier subscription was de-activated about a week after I called (I never did get the confirmation email I was told I'd receive) and I had turned off call-blocking about a week before that. I have not noticed any change in the number of robocalls I am receiving. Based on my wife's experience with her cellphone, the spammers are changing phone numbers so often, call blocking a number is not very effective. I wasn't taking advantage of most of the other Premier features so for me, dropping it was the right decision.

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