Porting My Number
I ported my old number to Ooma. This morning, my old phone number says its been disconnected but it's not working with Ooma. Ooma is working wit the temp number still. Is this normal
Re: Porting My Number
Yes.
The port will take several hours to complete. You will not have incoming phone service on the ported number until the port is completed.
The port will take several hours to complete. You will not have incoming phone service on the ported number until the port is completed.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Porting My Number
Ok, thanks for the quick response.murphy wrote:Yes.
The port will take several hours to complete. You will not have incoming phone service on the ported number until the port is completed.
Re: Porting My Number
It's after 1 am now and my ported number is still not working. Do these people work on the weekend?murphy wrote:Yes.
The port will take several hours to complete. You will not have incoming phone service on the ported number until the port is completed.
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southsound
- Posts:3519
- Joined:Fri Feb 06, 2009 11:31 am
- Location:Harstine Island, WA
Re: Porting My Number
Yes, but the port may have actually gone through without you're system knowing it. Try doing a reset of your ooma hub. Unplug the hub's power supply for a minute. Then, while holding the little ooma tab down (it's really a switch) plug the power supply back in. Continue holding down the ooma tab for about 30 seconds. This performs a reset of the hub and it will go back to ooma's servers to reconnect. Then try your ported number and let us know what is happening.jimc28352 wrote: It's after 1 am now and my ported number is still not working. Do these people work on the weekend?
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
Re: Porting My Number
Rebooted the hub....no luck. My ported number still says disconnected.southsound wrote:Yes, but the port may have actually gone through without you're system knowing it. Try doing a reset of your ooma hub. Unplug the hub's power supply for a minute. Then, while holding the little ooma tab down (it's really a switch) plug the power supply back in. Continue holding down the ooma tab for about 30 seconds. This performs a reset of the hub and it will go back to ooma's servers to reconnect. Then try your ported number and let us know what is happening.jimc28352 wrote: It's after 1 am now and my ported number is still not working. Do these people work on the weekend?
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ydnar723
- Posts:356
- Joined:Sun Mar 15, 2009 4:07 pm
- Location:Maine...yes that place in between Canada and Boston
Re: Porting My Number
If you haven't already I would call in and verify your number is setup (programmed) with Ooma correctly. Maybe it is not programmed to the Hub.
You didn't call your old provider and cancel did you?
You didn't call your old provider and cancel did you?
Re: Porting My Number
Who is your DSL provider? I had ATT and ooma kept telling me to expect porting on a Wed. ATT had a disconnect order for Mon. (from ooma) So I was without phone and computer until that Thursday. ATT had reconnected DSL Wed. without notifying me about being back online. They also required reregistration before everything was up. Took a while to get everything back to normal. Required lots of minutes on cell to get reorganized.
just a thought, Hope it helps.
just a thought, Hope it helps.
Re: Porting My Number
I have Roadrunner. I haven't canceled the ATT landline yet. Phone number still not working.gwwing wrote:Who is your DSL provider? I had ATT and ooma kept telling me to expect porting on a Wed. ATT had a disconnect order for Mon. (from ooma) So I was without phone and computer until that Thursday. ATT had reconnected DSL Wed. without notifying me about being back online. They also required reregistration before everything was up. Took a while to get everything back to normal. Required lots of minutes on cell to get reorganized.
just a thought, Hope it helps.
Re: Porting My Number
Monday 12:25 PM and my ported number is still not working. My number says disconnected for the 4th day now.