Downtime during porting
I'm supposed to be ported today. Got emails several times about it including last night. Now when I call the number to be ported I get two different messages depending on where I call from:
"The number you dialed is not a working number..."
"Your call can no be completed 1102E..."
Is this normal during a port? I called support and the guy just said to give it time but I don't feel comfortable with that response.
"The number you dialed is not a working number..."
"Your call can no be completed 1102E..."
Is this normal during a port? I called support and the guy just said to give it time but I don't feel comfortable with that response.
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Downtime during porting
I just wanted to make sure they didn't lose it or screw it up! I've had that number for 15 years.
Re: Downtime during porting
We've had no service on the line to be ported for like 7 hours. What is normal on porting day? I had another number ported a few weeks ago and I don't remember it being like this.
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Downtime during porting
I'd probably call support before the close of the day today as weekend support may not be able to assist. Seven hours does seem excessive...
Go AVS!
Re: Downtime during porting
They pulled it off. I don't know why I ever doubted them.... I love this company.
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- Posts:6
- Joined:Tue Sep 01, 2009 6:21 pm
Re: Downtime during porting
I hope they update the document on Porting to indicate that some downtime is expected and ordinary. My number is porting today and it has been down for several hours. I was told by support to wait until tomorrow morning and then power off/on the hub to reboot it.
UPDATE 9/18/2009 - I received the email that the port was complete and when I got home from work I rebooted the hub and all is well.
UPDATE 9/18/2009 - I received the email that the port was complete and when I got home from work I rebooted the hub and all is well.