OK, plug an Ethernet cable from "Port 2" above to your laptop, reboot the laptop, and run ipconfig again from the laptop and post here.leejoh2 wrote:I just noticed something that may be important. So far I've been saying that the modem connects to Ooma connects to WAN port in router. Then it gets a little tricky. There are 4 ports on my router (labeled 1-4 and then the WAN port under that). Port 1 is empty. Port 2 connects to nowhere (i usually use it for internet access to my laptop). Port 3 connects to a port called WAN, which is on a little box called "Phone Power!" (which is the name of a company). The "Phone Power!" box has another port that says "Line 1" and that connects to a wall. Currently I have 2 telephone lines. Only one of them is Ooma. Port 4 on the router connects to a box called "D-Link Gigabit Switch" (this has every ethernet cord connected to it).
Help with Ooma and Router
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Re: Help with Ooma and Router
This is the ipconfig of my laptop, which is connected with the ethernet cord to port 2 of my router.Groundhound wrote:OK, plug an Ethernet cable from "Port 2" above to your laptop, reboot the laptop, and run ipconfig again from the laptop and post here.leejoh2 wrote:I just noticed something that may be important. So far I've been saying that the modem connects to Ooma connects to WAN port in router. Then it gets a little tricky. There are 4 ports on my router (labeled 1-4 and then the WAN port under that). Port 1 is empty. Port 2 connects to nowhere (i usually use it for internet access to my laptop). Port 3 connects to a port called WAN, which is on a little box called "Phone Power!" (which is the name of a company). The "Phone Power!" box has another port that says "Line 1" and that connects to a wall. Currently I have 2 telephone lines. Only one of them is Ooma. Port 4 on the router connects to a box called "D-Link Gigabit Switch" (this has every ethernet cord connected to it).
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 172.27.35.129
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.27.35.1
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Re: Help with Ooma and Router
That means what you are calling a router is either a switch or it's a router that has it's DHCP server turned off. That IP address was issued by the ooma hub.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Help with Ooma and Router
I agree with Murphy, DHCP server is being handled by the OOMA Hub, and its giving a different IP to the router/switchleejoh2 wrote:I just installed my Ooma and it goes like this:Modem>Ooma>Router>Computers. I don't know much about computers, so try to be specific in your answers. I used to be able to access my router's website by going to 192.168.11.1 . But now I am not able to connect to that site. What is the problem?
Re: Help with Ooma and Router
So how do I fix this? I think I'm understanding more of the problem now. All I need to do is make sure the router is doing the DHCP stuff, right? But how do I do this?niknak wrote:I agree with Murphy, DHCP server is being handled by the OOMA Hub, and its giving a different IP to the router/switchleejoh2 wrote:I just installed my Ooma and it goes like this:Modem>Ooma>Router>Computers. I don't know much about computers, so try to be specific in your answers. I used to be able to access my router's website by going to 192.168.11.1 . But now I am not able to connect to that site. What is the problem?
Re: Help with Ooma and Router
Find the manual for your router and look up how to do a factory reset of the router.leejoh2 wrote:So how do I fix this? I think I'm understanding more of the problem now. All I need to do is make sure the router is doing the DHCP stuff, right? But how do I do this?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Help with Ooma and Router
I've done that a bunch of times I think. It's just a tiny button on the bottom that I have to poke with a paperclip. I reset it about two times today.murphy wrote:Find the manual for your router and look up how to do a factory reset of the router.leejoh2 wrote:So how do I fix this? I think I'm understanding more of the problem now. All I need to do is make sure the router is doing the DHCP stuff, right? But how do I do this?
Re: Help with Ooma and Router
What router do you have? Sorry if you have already answered it, I couldn't find it.
Re: Help with Ooma and Router
Turn off your router.
Disconnect all cables from the router.
Connect a LAN cable from LAN port 1 of the router to your computer.
Turn on the router.
Wait until it completes it's power on cycle.
Open a command prompt window.
Enter the following command
ipconfig /all > c:\log.txt
Open Notepad, and open the file log.txt which is in the root directory of your C: drive.
Redact the physical address (MAC) [change to all xx]
Copy and paste the rest of the text into a message on the forum.
If you are running Vista you will probably have to create a folder to store the file in since I think default Vista won't let you write into the root of C:.
Disconnect all cables from the router.
Connect a LAN cable from LAN port 1 of the router to your computer.
Turn on the router.
Wait until it completes it's power on cycle.
Open a command prompt window.
Enter the following command
ipconfig /all > c:\log.txt
Open Notepad, and open the file log.txt which is in the root directory of your C: drive.
Redact the physical address (MAC) [change to all xx]
Copy and paste the rest of the text into a message on the forum.
If you are running Vista you will probably have to create a folder to store the file in since I think default Vista won't let you write into the root of C:.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Help with Ooma and Router
Buffalo Wireless-G High Power Router and Access Point WHR-HP-G54dtalwar wrote:What router do you have? Sorry if you have already answered it, I couldn't find it.