Can't receive calls

[johnnytheg]

Hi all,
I am a new customer. I bought the Ooma Hub and set it up as per instructions. I chose to port my old number and so it gave me a temporary phone number, after I set up the phone, the message light is on even though i deleted the message set up greeting that was there. My other problem is that i am unable to receive call. Can anyone help?

[Groundhound]

Are you able to make outbound calls?

[dtalwar]

Just so we understand, how is the Hub connected? Is it Cable Modem/DSL -> Hub -> Router -> Computer(s) or is it Cable Modem/DSL -> Router -> Hub & Computer(s)? Also, could you confirm that Phone port of the Hub is connected to a phone and the Wall port is not connected to anything?

[johnnytheg]

Yes, I am able to make outbound calls, but i get a few stutter tones before the ooma chimes.
The connection is modem to Hub to wireless router to computer.

[Groundhound]

Pick up your phone connected to ooma and press the play button on the hub. What does it say on your phone's handset?

[johnnytheg]

If i pick up the phone and press the play button on the hub, it says that i have no messages.

[Groundhound]

Does the play button on the hub remain lit after you hang up?

[johnnytheg]

No, but the message envelope light does remain on.

[Groundhound]

Hold down the envelope light for 3 sec. and it will go off. You had do not disturb activated.

[johnnytheg]

Oh man, you are the best! That totally was the problem!!
Thanks so much for your help!

Long Live Ooma!