Can't receive calls
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- Posts:6
- Joined:Sat Oct 03, 2009 7:53 pm
Hi all,
I am a new customer. I bought the Ooma Hub and set it up as per instructions. I chose to port my old number and so it gave me a temporary phone number, after I set up the phone, the message light is on even though i deleted the message set up greeting that was there. My other problem is that i am unable to receive call. Can anyone help?
I am a new customer. I bought the Ooma Hub and set it up as per instructions. I chose to port my old number and so it gave me a temporary phone number, after I set up the phone, the message light is on even though i deleted the message set up greeting that was there. My other problem is that i am unable to receive call. Can anyone help?
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Can't receive calls
Are you able to make outbound calls?
Re: Can't receive calls
Just so we understand, how is the Hub connected? Is it Cable Modem/DSL -> Hub -> Router -> Computer(s) or is it Cable Modem/DSL -> Router -> Hub & Computer(s)? Also, could you confirm that Phone port of the Hub is connected to a phone and the Wall port is not connected to anything?
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- Posts:6
- Joined:Sat Oct 03, 2009 7:53 pm
Re: Can't receive calls
Yes, I am able to make outbound calls, but i get a few stutter tones before the ooma chimes.
The connection is modem to Hub to wireless router to computer.
The connection is modem to Hub to wireless router to computer.
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Can't receive calls
Pick up your phone connected to ooma and press the play button on the hub. What does it say on your phone's handset?
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- Posts:6
- Joined:Sat Oct 03, 2009 7:53 pm
Re: Can't receive calls
If i pick up the phone and press the play button on the hub, it says that i have no messages.
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Can't receive calls
Does the play button on the hub remain lit after you hang up?
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- Posts:6
- Joined:Sat Oct 03, 2009 7:53 pm
Re: Can't receive calls
No, but the message envelope light does remain on.
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Can't receive calls
Hold down the envelope light for 3 sec. and it will go off. You had do not disturb activated.
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- Posts:6
- Joined:Sat Oct 03, 2009 7:53 pm
Re: Can't receive calls
Oh man, you are the best! That totally was the problem!!
Thanks so much for your help!
Long Live Ooma!
Thanks so much for your help!
Long Live Ooma!