New Telo Power Plug very loose fitting
I just picked one up from Best Buy it works fine, but the power plug dislodges from the back of the unit with only the slightest movement. It doesn't seem like a design decision, more a defect. I'm wondering if I just got 'lucky' or if anyone else has experienced this?
Thanks.
Thanks.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless
Re: New Telo Power Plug very loose fitting
I would send a Direct Message to Dennis P and let him know about your issue. There was a problem with early production units having shorter than normal power plugs.
follow me on twitter: @bryanlyle
Re: New Telo Power Plug very loose fitting
I had one too and it's a real pain. I imagine ooma thought they got rid of all those out in the field.
Do what bryanlyle suggests and I'm sure they will take care of you.
Wayne
Do what bryanlyle suggests and I'm sure they will take care of you.
Wayne
Re: New Telo Power Plug very loose fitting
Message sent. While I didn't want to have to deal with this, I'm impressed. The first time it happened was during the initial download and the unit managed to recover. That's a fairly good design, I was expecting it to be a paper weight when I realized power had been interrupted.
Re: New Telo Power Plug very loose fitting
Please keep this thread updated with any response you get. I would prefer not to flood the OOMA guy with more PMs about the same thing, but I also am experiencing a problematicly short power connector. The slightest movement will disconnect the power (I have cats and kids.. so unless I lock the Telo away in an unusable spot, is impossible to avoid).
Thanks!
Thanks!
Re: New Telo Power Plug very loose fitting
jstock - Can you post a picture of the plug attached to the unit?
Thanks
Thanks
Customer since March 2009
Hub/Scout
Telo/2 Handsets
2 Lynxes
Lifetime Premier Member
Hub/Scout
Telo/2 Handsets
2 Lynxes
Lifetime Premier Member
Re: New Telo Power Plug very loose fitting
Dennis P got back to me and they are shipping me a new adapter.
Pic is the best I could do, but hopefully it's clear enough.
http://www.jlsnet.org/ooma_power.jpg
Pic is the best I could do, but hopefully it's clear enough.
http://www.jlsnet.org/ooma_power.jpg
Re: New Telo Power Plug very loose fitting
Mine is same as yours, but it fits just ok.
Customer since March 2009
Hub/Scout
Telo/2 Handsets
2 Lynxes
Lifetime Premier Member
Hub/Scout
Telo/2 Handsets
2 Lynxes
Lifetime Premier Member
Re: New Telo Power Plug very loose fitting
Strange. I guess I'll see if the new one provides any improvement. Where I have it now, it should stay put, but like dsmith3d I also have a cat who's extremely curious.
I suppose it depends on what you mean by fits just okay. I could say the same about mine if the Telo is completely still and untouched, but it has slipped out twice even from touching the buttons if I'm not extremely careful.
I suppose it depends on what you mean by fits just okay. I could say the same about mine if the Telo is completely still and untouched, but it has slipped out twice even from touching the buttons if I'm not extremely careful.
Ooma user since: October 2009
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless
Hardware: Ooma Telo & two Telo Handsets
Annual Premier subscriber
Being free of monthly phone bills: Priceless
Re: New Telo Power Plug very loose fitting
Does your power plug go all the way into the Telo? No metal from the plug showing?
I believe the newer plugs do NOT sit flush.
I believe the newer plugs do NOT sit flush.
follow me on twitter: @bryanlyle