Hardware: Ooma Telo & two Telo Handsets
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- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
Telo MAC address:
Telo activation code:
Where you bought your Telo:
Your email address (for shipping notification):
Your shipping address:
Any special shipping instructions (please keep it simple):
We'll have a replacement power adapter shipped out next business day. The shipment will include a prepaid return shipping label. Please send the old power adapter back to us for analysis.
If you have already contacted me directly, I've arranged for your replacement, so there is no need to submit your request again.
Please do not use the above email address for any other problems or inquiries about your Telo as this goes directly to our logistics folks who won't be able to help you.
My power plug has a 6 mm tip, flush with power socket and face plate when fully inserted. The power socket and all other connectors moved inward about 1.5 mm when I inserted the RJ-45 cable, resulted the loose fitting power plug condition.
I pulled the connected RJ-45 cable to bring the power socket back out so it flush with the face plate again, and then noticed the 1.5 mm gap between the power plug and the power socket.
A longer power plug - 9 mm would be a workaround. But I think the fixing the loose connectors would be the real solution.
Hope it helps.