Unable to access My Ooma
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- Posts:9
- Joined:Fri Oct 02, 2009 4:16 pm
When attempting to login into My Ooma, I get different error msgs. The one I usually get says something like unable to access My Ooma, the one I just got from my office computer says, "We're sorry, there was a problem processing the page". Telephone support has give me 4 different passwords to use, none have worked. The latest response from email support says to clear my cache and try again, my Firefox browser was just downloaded how can the cache be an issue? Do the Ooma support people know anything about these systems?
Has anyone experienced similiar?
Has anyone experienced similiar?
Re: Unable to access My Ooma
I had trouble logging in yesterday--Thur Oct 08.
It is ok now. I believe ooma ran into a huge speed bump when upgrading the web pages.
Do you still have problem logging in now?
It is ok now. I believe ooma ran into a huge speed bump when upgrading the web pages.
Do you still have problem logging in now?
tommies
Re: Unable to access My Ooma
I'm adding to Tommies reply. I had problems and it was "me" I had my phone number entered with dashes in between the numbers. another user had a space in his numbers.
My advice is to delete and carefully re-enter your phone number.
My advice is to delete and carefully re-enter your phone number.
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- Posts:9
- Joined:Fri Oct 02, 2009 4:16 pm
Re: Unable to access My Ooma
Thanks for your replies, still having trouble. I re-enter my phone no. without using auto-fill, cleared my cache, called customer support, emailed customer support and still no progress. I'm very close to sending this system back to Costco except that I'm convinced this is a good concept. Last time I was actually was able to speak to a customer support person, he was not able to login either.
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- Posts:9
- Joined:Fri Oct 02, 2009 4:16 pm
Re: Unable to access My Ooma
Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.
Re: Unable to access My Ooma
I don't understand what is wrong. I couldn't log in the other day but it was my fault. I use nothing but Firefox and I don't have any problem since I straightened out my own goof.
Everything you are doing should work for you and I hope it will soon. How about your firewall???
Everything you are doing should work for you and I hope it will soon. How about your firewall???
Re: Unable to access My Ooma
...I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox...
If the CS rep is remotely located and not able to log-in I doubt it's his firewall...how about your firewall???...
the database is located on ooma's servers
Re: Unable to access My Ooma
There's something wrong with your account. Can you email me with the following information and I'll look into it?mossrocker wrote:Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.
- Hub MAC address
- Hub phone number
- Scout serial number
Thanks.
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- Posts:9
- Joined:Fri Oct 02, 2009 4:16 pm
Re: Unable to access My Ooma
Dennis P. rocks as a support rep at Ooma!!
Re: Unable to access My Ooma
Actually Dennis P. is vice president of product marketing.mossrocker wrote:Dennis P. rocks as a support rep at Ooma!!
https://www.ooma.com/company/team
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx