Need extra help installing your Ooma Hub or Telo system? Let us know.
- Posts: 2
- Joined: Sat Oct 17, 2009 11:20 am
Had to call the support line...they say it will take 24 to 72 hours for them to resolve the activation issue.
Is that normal for tech support to take up to 72 hours?
- Posts: 10
- Joined: Fri Oct 16, 2009 1:49 pm
I was on the phone with support for 2 hours. They told me they could make a "level 3" ticket and a technician would call me in "3 to 5 days." Consider yourself lucky with 72 hours.
- Posts: 2
- Joined: Sat Oct 17, 2009 10:59 am
same exact thing happened to me today. pretty weak.
- Posts: 32
- Joined: Wed Oct 14, 2009 7:52 am
Look at the thread.
viewtopic.php?f=2&t=3194&p=23770&hilit= ... ode#p23770
It is about the same problem. Somewhere down there there were replies from Dennis P.
I encountered the same problem when I tried to activate my hub/scout last night. I sent an email to Dennis and he fixed it pretty quick.
The information he needs are:
Where you purchased the ooma device.
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
We've imported a missing shipment, so if your Telo activation code was throwing an error earlier today you should be good to go. If not, PM me you MAC address, activation code and where you bought your unit from and I will get you up and running as soon as I can. Thanks.