touch tone problems
I have a new OOma system. When calling out to an automated system, touch tone entries are not recognized. Example, I can't call OOMA support because the memu selections...press 1, etc are not recognized. At first it would work while on speakerphone but now does not work at all.
Any one else with this problem?
Any one else with this problem?
Re: touch tone problems
First - welcome to Ooma and these forums.
I just tried it and it works fine for me.
First, I I think you should reset the Ooma hub. Power it down for 30 seconds and plug it back in and try your call again. If it still doesn't work, then try dialing a *99 then make the call and then try touchtones. This removes the compression in the codec (usually used for faxing)
Then report back your findings on this same forum and subject.
I just tried it and it works fine for me.
First, I I think you should reset the Ooma hub. Power it down for 30 seconds and plug it back in and try your call again. If it still doesn't work, then try dialing a *99 then make the call and then try touchtones. This removes the compression in the codec (usually used for faxing)
Then report back your findings on this same forum and subject.
Re: touch tone problems
Also make sure the phone that you are using is set to tone dial instead of pulse dial.
Try a different phone.
Try a different phone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: touch tone problems
For all other automated systems, I can't tell you anything, but when calling ooma, I noticed that you must wait for the voice to complete, for example, she says "For technical support, press 1, for sales inquiries, press 2" After she says press 2, you can press 1 for technical support. Apparently, the computer does not want to listen until she's done talking
And Welcome to Ooma!
And Welcome to Ooma!
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Re: touch tone problems
Do you have a new Telo or ooma hub? Do you have your landline integrated with the Telo?
Wayne
Wayne
Re: touch tone problems
I tried all suggestions above and it still doesn't work. I've tried on 3 phones:
I tried re-booting OOMA (many times)
GE corded w/speaker phone
Panasonic corded w/speaker phone
VTech 2.4GHZ cordless phone w/speakerphon in base
I tried dialing *99 first
Automated systems still do not recoginize my touch tone selection and I have tried several including my office and OOMA support.
Could my OOMA system be faulty? I also can not do much with voice mail. I can't delete any old ones from the OOMA hub or scout. I can only listen to new messages and all of the old ones if I listen to all from message one forward....not very practical for a quick review of a recent message. I can't skip forward either.
I tried re-booting OOMA (many times)
GE corded w/speaker phone
Panasonic corded w/speaker phone
VTech 2.4GHZ cordless phone w/speakerphon in base
I tried dialing *99 first
Automated systems still do not recoginize my touch tone selection and I have tried several including my office and OOMA support.
Could my OOMA system be faulty? I also can not do much with voice mail. I can't delete any old ones from the OOMA hub or scout. I can only listen to new messages and all of the old ones if I listen to all from message one forward....not very practical for a quick review of a recent message. I can't skip forward either.
Re: touch tone problems
I have ooma hub and have already cancelled my landline after porting the #WayneDsr wrote:Do you have a new Telo or ooma hub? Do you have your landline integrated with the Telo?
Wayne
Re: touch tone problems
If you dial your cell phone and press the number keys can you hear the tones on your cell phone?
Wayne
Wayne
Re: touch tone problems
good idea - & yes I can hear the tones on the cell phoneWayneDsr wrote:If you dial your cell phone and press the number keys can you hear the tones on your cell phone?
Wayne
Re: touch tone problems
I don't know if this partial fix will last or not but I just changed the phone cord to a 4 wire instead of 2 wire. Now touch tone is recognized if I use speaker phone (like it did in the beginning). Since I just disconnected my landline yesterday when porting was complete, I think I'll go out & disconnect the telco wiring into the home ....I'll update if that helps anything.
Please keep sending suggestions if you have any.
Thanks to all
Please keep sending suggestions if you have any.
Thanks to all