My ooma is down??
I just received the ooma hub in the mail and for the last 15 minutes i have gotten "unable to process request" when logging into my ooma. I finally got in and now when i try to checkout my porting request the billing page is giving me the following error
Please check out following fields
* [0] System Could Not Complete Your Request - Please Re-Try Or Contact Support.
Please check out following fields
* [0] System Could Not Complete Your Request - Please Re-Try Or Contact Support.
Re: My ooma is down??
Hello,
In reviewing your account, it appears that you were successful in entering your credit card.
With the launch of My Ooma web portal, we are continuing to refine & address any known issues
that come up. In regards to the error you received, I am unsure. I can only speculate that your session
may have timed - out. I'll continue to monitor if others are reporting this same issue.
I do see a Letter of Agreement(LOA) waiting to be processed for your number port. Everything seems to be in order.
In reviewing your account, it appears that you were successful in entering your credit card.
With the launch of My Ooma web portal, we are continuing to refine & address any known issues
that come up. In regards to the error you received, I am unsure. I can only speculate that your session
may have timed - out. I'll continue to monitor if others are reporting this same issue.
I do see a Letter of Agreement(LOA) waiting to be processed for your number port. Everything seems to be in order.
Re: My ooma is down??
@ntoy-
I'm having the exact same problem while trying to port a number. Is there a workaround?
Matt
I'm having the exact same problem while trying to port a number. Is there a workaround?
Matt
-
- Posts:4
- Joined:Fri Oct 09, 2009 4:16 pm
Re: My ooma is down??
I am having a similar problem with the billing page as I posted in the "Ooma Add on's can't check out thread".
I don't have Firefox. When I add Ooma Premier to my cart and go to check out I get the 3 step billing page. I select use current billing and then it shows me the review and I hit the submit button for confirmation and get this error message.
("There may have been a problem processing your error. Please contact Ooma Support for more information")
Update: I just tried this with my Safari browser and I get the same error message so it must not be related to the browser.
I will call CS to add Premier but I hope this gets fixed so I can recharge my Prepaid account for international dialing in the future.
swanrunner
Posts: 3
Joined: Fri Oct 09, 2009 5:16 pm
Re: My ooma is down??
Update: I resubmitted today and everything processed fine.
Matt
Matt