FIXED: Phone not ringing
I currently have my ooma Hub with the phone port going into the wall to make the whole house be a hub. I get a dial tone, and I am able to make ooma calls, but when a call comes in, the phone does not ring at all.
Help? Thx.
Help? Thx.
Last edited by ajw522 on Tue Oct 20, 2009 2:23 pm, edited 1 time in total.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Phone not ringing
The envelope light isn't lit by chance (DND Mode)? If it is hold it down for a few seconds and it will turn off.
Go AVS!
Re: Phone not ringing
Can you dial out to a cell phone or other phone with Caller ID to verify the number your Ooma phone is on?
Re: Phone not ringing
The envelope light is not on. I can make calls out and the caller id is right. Plus, when I call the ooma, It still rings 4 times, and while it is ringing, if I answer, it connects.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Re: Phone not ringing
Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?
Re: Phone not ringing
No, none.darag2358 wrote:Any issue with your phone perhaps? Do you have special ring tones set up in your acct settings?
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Phone not ringing
Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
Go AVS!
Re: Phone not ringing
I live in an apartment, so I don't know where the wires are.Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
- Aveamantium
- Posts:1352
- Joined:Sat Jun 20, 2009 2:28 pm
- Location:Loveland, Colorado
Re: Phone not ringing
Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.ajw522 wrote:I live in an apartment, so I don't know where the wires are.Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
Go AVS!
Re: Phone not ringing
Yes when I connect it directly to the hub everything works fine. Also, when I have the phone connected to the scout, it works. But my scout is not working right now, and I have a replacement on the way. But I need to be able to use the phone.Aveamantium wrote:Just to test, connect a phone directly to the hub (no apartment wiring). If it rings then we know what the issue is. However, I don't have a solution for you unless you can find a way to disconnect the "street" wiring from your unit.ajw522 wrote:I live in an apartment, so I don't know where the wires are.Aveamantium wrote:Did you disconnect the Telco wires from the street? The voltage, even if not in service, from the Telco could be causing this issue.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps