Prepaid Account Activity List Incomplete
I am not sure if this is a bug or not, but I cannot get a listing of all my international calls with the itemized price on them.
When I go to : Account->Prepaid Account I find a listing but it only goes to august, none of my calls from september or october are listed. Are these supposed to be there. My international calls do appear in the call log, but they are mixed in there with all other calls and they do not display the charges.
When I go to : Account->Prepaid Account I find a listing but it only goes to august, none of my calls from september or october are listed. Are these supposed to be there. My international calls do appear in the call log, but they are mixed in there with all other calls and they do not display the charges.
Re: Prepaid Account Activity List Incomplete
I just checked my prepaid account activity and noticed the same thing ... I am noticing mostly August and a couple of calls in early September, but I have more, which aren't showing up.
Re: Prepaid Account Activity List Incomplete
I am thinking this is probably one of the bugs introduced by the new site. No biggie, but wonder how I would go about reporting this to make sure the right people know about it.
Last edited by Lola on Mon Oct 05, 2009 1:42 pm, edited 1 time in total.
Re: Prepaid Account Activity List Incomplete
We're on it. Should be fixed soon.
Re: Prepaid Account Activity List Incomplete
Thank you Dennis
Re: Prepaid Account Activity List Incomplete
Today is October 24th and this hasn't been fixed yet. I wonder if you are considering this as a high priority issue.
Re: Prepaid Account Activity List Incomplete
Probably not.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Prepaid Account Activity List Incomplete
This was fixed on October 9th - are you still not seeing your most recent calling records? If your balance showing up correctly?majidmo wrote:Today is October 24th and this hasn't been fixed yet. I wonder if you are considering this as a high priority issue.
Bobby B
Re: Prepaid Account Activity List Incomplete
5 months later and this is not fixed yet. The balance is correct but I only see calls from more than a month ago.
Re: Prepaid Account Activity List Incomplete
Hello majidmo,
Would it be possible for you to send me a personal email
with a temporary password to log into your account?
Thx,
Norm
Would it be possible for you to send me a personal email
with a temporary password to log into your account?
Thx,
Norm