I also noticed another issue with calling cells in particular AT&T. When I call a buddy of mine on his cell it ends up going to his voice mail and prompts me to enter a access code for his voice mail box if he doesn't answer??? This isn't the only cell service that has strange issues with voice mail. When calling my own service through Verizon and letting it go to voice mail I only hear the tone to leave a message. It on occasion gets cut off with only few words, then beep to leave a message.
Anyone else seen this type of strange behavior with there Telo?
Go to my.ooma.com and disable Connect Tone.
Removing the Ooma tone corrected the issue with AT&T and Verizon cells voice mail.
I am now waiting to hear back from CS on my issue with *82 and unblocking my caller ID for outgoing calls.
I explained again the problem, and that the Telo at this point is useless to me since I cannot unblock my outgoing caller ID. Agent assures me he will get answer to problem today, and would call me back once he receives it. I receive a call from agent about 1 hour later asking me if I could wait 11-12 days for the update to show my called ID. My reply "Are you kidding me" 11-12 days without service on my account for calling anyone who has anonymous call blocking enabled on there phones. Isn't that just about everyone these days? My reply was "NO I CANNOT" I do NOT think the agent fully understood the impact or the problem without being able to unblock my outgoing call ID. After explaining again I CANNOT place an outgoing call to anyone who has anonymous call backing enabled, which is just about everyone I know. I was told he "CS Agent" would have an update for me by COB today.
My analogy of the problem - You go a by a new car, the sales person hands you the keys you drive off and park the car at home. You wake up the next day and go out to start the car but it doesn't start. You call the dealer and they tell you, "there is a glitch in the cars computer module that won't let the car start". We are aware of the problem, but "can you wait 11-12 days before you try and drive the car"?
Wish I could report that worked for me, but it did NOT nor was it suggested from Ooma CS staff. If I could find a work around until they corrected the problem I would be OK with that. My biggest concern is the lack of training and communication between CS staff, and the information transferred to me the customer. This is inconsistent and quite frustrating from my perspective. I realize Ooma is growing and maybe understaffed to handle the call volume their receiving, but that still is no excuse for bad CS service. One thing Ooma should understand, most of us purchase our equipment from a local retailer. There policy for returning electronics is 30 days, so barring that in mind Ooma has 30 days to address most of the concerns/problems reported otherwise face losing a lot of potential new customers. I hope someone from Ooma is reading this post