Unable to access Hub via setup.ooma.com
PC and Hub both connected directly to router. When trying http://setup.ooma.com, I get a DNS page not found error. I then tried to point the browser directly to the IP address assgined to Hub by router's DHCP server. I get a page cannot be displayed error. Do I have to connect PC directly to Hub to access it?
Re: Unable to access Hub via setup.ooma.com
The PC must be connected to the Home port, at least initially, to reach setup.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Unable to access Hub via setup.ooma.com
Thanks, Murphy! "at least initially," does that mean after the first time, then it is not longer necessary?murphy wrote:The PC must be connected to the Home port, at least initially, to reach setup.
Re: Unable to access Hub via setup.ooma.com
If you put the HOME port's IP address in the DMZ, you will then be able to access it using the IP address that the router assigns to the ooma.ianlin wrote:Thanks, Murphy! "at least initially," does that mean after the first time, then it is not longer necessary?murphy wrote:The PC must be connected to the Home port, at least initially, to reach setup.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Unable to access Hub via setup.ooma.com
Thanks! Is the Home Port's IP address the same as the IP address assigned by the router?
Re: Unable to access Hub via setup.ooma.com
No, it's usually 172 27.35.1.ianlin wrote:Thanks! Is the Home Port's IP address the same as the IP address assigned by the router?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Unable to access Hub via setup.ooma.com
I must have missed a step somewhere. I am unable to put the HOME port's IP address in the DMZ. I got a error message that DMz address must be within my LAN's subnet.
Re: Unable to access Hub via setup.ooma.com
It goes in the DMZ entry inside of the ooma, not in your router.ianlin wrote:I must have missed a step somewhere. I am unable to put the HOME port's IP address in the DMZ. I got a error message that DMz address must be within my LAN's subnet.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Unable to access Hub via setup.ooma.com
Thank you, Murphy! That worked like a charm! Much appreciated!
Is the Modem Port Mac Address the unique ID that identifies my unit to the Ooma servers? There is an option to spoof a customized MAC. If I did that, would the Ooma still work?
Is the Modem Port Mac Address the unique ID that identifies my unit to the Ooma servers? There is an option to spoof a customized MAC. If I did that, would the Ooma still work?
Re: Unable to access Hub via setup.ooma.com
Ooma uses the home port MAC address to identify the box.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx