Telo is connected between my modem and router with a corded phone attached to it. Until today, incoming calls would ring the landline first then the phone connected to the Telo would ring after a slight delay. Dialing out using landline or Telo worked great.
Today the behavior has changed. Outgoing calls still work fine but the phone connected to the Telo no longer rings on incoming calls. The landline phones still ring just fine. I connected a different corded phone to no avail.
I have rebooted the modem, Telo, and router but the issue persists. Anybody having similar issues? I doublechecked my DSL connection using the VOIP speed tester and it looks fine (and outgoing calls work great)....
If you want to try it, here it is:
Procedure for a factory reset on the Telo, this will return all settings to default and wipe any previous handset registration.
1. Unplug the Telo power cord for 30 seconds, then plug back in.
2. As the Telo begins its startup, the 1 & 2 buttons will light up for a short while, followed briefly by the trash and envelope buttons, and then the bottom row of buttons will begin to flash in a scrolling sequence, which will continue approximately 28 times.
3. At the end of the blue flashing bottom row period, the Ooma logo will begin to flash red - IMMEDIATELY hold down the "stop" and "trash" buttons and the Ooma logo will alternatively flash red and blue. Continue to hold down the "stop" and "trash" buttons until the logo turns solid red and then goes out. After the logo goes out release the buttons and the Telo will restart.
You can see a poor quality video of the procedure here: http://www.youtube.com/watch?v=QNW7BqAftQw
I also completely unhooked the modem, telo, and router and then reconnected everything and the behavior persists. Outgoing calls work great, incoming calls are undetected by the telo, good thing the landline is still intact I guess.
I had similar issues when trying to integrate with the landline. You could try getting another number assigned by Ooma, then trying things without the landline integration. That made a huge difference for me and I've since ditched the landline integration setup.
While waiting for the porting process to be finalized (3-4 weeks), my landline is still plugged into the Telo along with the cable signal. (e.g., Telo sits between the modem and the router) Over the last 9 days, four times people have called me on my mobile phone to tell me that my landline just keeps ringing. When testing the line, I get the same results until I unplug and re-plug the power to the Telo.
Also, since the signal for my home network goes through the Telo, when the Telo has to be rebooted, every PC on the home network loses it signal as well.
There was a recommendation on an earlier post to update the firmware. How is this done?
Any suggestions will be greatly appreciated.
The firmware is updated automatically usually in the middle of the night when it is least likely to interrupt phone service. There is nothing that you can do to force an update.Garf36 wrote:There was a recommendation on an earlier post to update the firmware. How is this done?
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx