None of the premier stuff works
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- Posts:7
- Joined:Tue Dec 22, 2009 4:16 pm
37 days left on premier trial
Telo
no landline
cable to modem, ethernet to Telo, ethernet to router
# from Ooma
caller-id works
voicemail works
call quality is excellent
I just had time to check the "extras" today. None work - not forwarding, not blacklists - I can't even change the dial tone.
The changes get saved on the website, but the Telo never changes. Any ideas?
Telo
no landline
cable to modem, ethernet to Telo, ethernet to router
# from Ooma
caller-id works
voicemail works
call quality is excellent
I just had time to check the "extras" today. None work - not forwarding, not blacklists - I can't even change the dial tone.
The changes get saved on the website, but the Telo never changes. Any ideas?
Re: None of the premier stuff works
You could try rebooting the Telo.
- southsound
- Posts:3519
- Joined:Fri Feb 06, 2009 11:31 am
- Location:Harstine Island, WA
Re: None of the premier stuff works
Actually, the dialtone cannot be changed. You will always (unless ooma changes their policy) hear the little jingle before the dialtone goes to a standard 440 dialtone like most landlines. What can be configured is the connection tone - that is the little jingle that is played after dialing. That can be configured - and most agree that the best configuration is to disable the silly thing. It has been known to interfer with ATT cell phones sending your call to their voicemail and asking for a pin.timothytoday wrote:I can't even change the dial tone.
bw1's suggestion is a good one. Let us know what your results are. And welcome to ooma and to the forums!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
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- Posts:7
- Joined:Tue Dec 22, 2009 4:16 pm
Re: None of the premier stuff works
Thanks for the welcome. Yeah, I did mean the jingle The Telo reboot made no difference.southsound wrote:bw1's suggestion is a good one. Let us know what your results are. And welcome to ooma and to the forums!timothytoday wrote:I can't even change the dial tone.
Re: None of the premier stuff works
I was told changes on the my.ooma website can take 24 hours to trickle down to your Ooma device. Not sure about your timeline, but, there may be an issue, contact support see if they know anything.
Comcast > Telo > WRT54G
Re: None of the premier stuff works
That's incorrect - most changes on My Ooma take effect within 3 minutes (some are immediate).
Timothy - I currently see your blacklist and call forwarding is disabled. Did you disable these features or do you see them as enabled in My Ooma?amoney wrote:I was told changes on the my.ooma website can take 24 hours to trickle down to your Ooma device.
Bobby B
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- Posts:7
- Joined:Tue Dec 22, 2009 4:16 pm
Re: None of the premier stuff works
I put them back to disabled. I will try again this evening, and post the results.Bobby B wrote:Timothy - I currently see your blacklist and call forwarding is disabled. Did you disable these features or do you see them as enabled in My Ooma?
Re: None of the premier stuff works
I have the same problem and have opened a call 12/23/09 with support that none of my premire services are working and it says I am core not premire that I have paid for.
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- Posts:7
- Joined:Tue Dec 22, 2009 4:16 pm
Re: None of the premier stuff works
Forwarding and blacklist work - yay!timothytoday wrote:I put them back to disabled. I will try again this evening, and post the results.
However, I still am stuck with the default jingle-dial tone. Changes don't work. Also, I can't add a phone number. When I select a number from the list, the loading graphic briefly displays, but nothing happens.
- southsound
- Posts:3519
- Joined:Fri Feb 06, 2009 11:31 am
- Location:Harstine Island, WA
Re: None of the premier stuff works
Ahhh... remember the earlier post:timothytoday wrote:Forwarding and blacklist work - yay!timothytoday wrote:I put them back to disabled. I will try again this evening, and post the results.
However, I still am stuck with the default jingle-dial tone. Changes don't work. Also, I can't add a phone number. When I select a number from the list, the loading graphic briefly displays, but nothing happens.
southsound wrote:Actually, the dialtone cannot be changed. You will always (unless ooma changes their policy) hear the little jingle before the dialtone goes to a standard 440 dialtone like most landlines.timothytoday wrote:I can't even change the dial tone.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.