For some reason the premere was taken off my account. I am paid up until Dec. 2010. I wish someone would look into it so I can get the features I paid for. I called and talked to a service rep.
Service ticket # CS26095
I hope someone will look into it.
Thanks,
Bob
Where's my Premere?
Re: Where's my Premere?
Another service ticket in the black hole...
Can we get access to view the ticket database online? View status, query other tickets, etc.?
I'd rather have Ooma deploy that first, before iPhone apps and stuff like that.
Can we get access to view the ticket database online? View status, query other tickets, etc.?
I'd rather have Ooma deploy that first, before iPhone apps and stuff like that.
Re: Where's my Premere?
Still no premere.
How hard could it be to make it right?
Wonder if they will credit the days they are not giving me what I paid for.
Bob
How hard could it be to make it right?
Wonder if they will credit the days they are not giving me what I paid for.
Bob
Re: Where's my Premere?
Hey I think I just found a easter egg in my.ooma -slight humor
I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
Comcast > Telo > WRT54G
Re: Where's my Premere?
amoney wrote:Hey I think I just found a easter egg in my.ooma -slight humor
I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
Maybe if I call that number I'll get better service. I still don't have the premere service that I paid for.
This is twice in 3 months of using Ooma that things aren't right. I hope this level of service doesn't continue.
I love what Ooma is trying to do. I just hope they can pull it off.
Bob
Re: Where's my Premere?
That number goes direct to the sales department.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Where's my Premere?
Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Bob
Re: Where's my Premere?
Text message or email notification of voicemail is not a premier feature.BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Re: Where's my Premere?
Really? I thought the voicemail forwarding and multi ring features were premier features?bw1 wrote:Text message or email notification of voicemail is not a premier feature.BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Re: Where's my Premere?
I'm pretty sure they are.hteinlin wrote:Really? I thought the voicemail forwarding and multi ring features were premier features?bw1 wrote:Text message or email notification of voicemail is not a premier feature.BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob