Phone rings, but no caller
This just started happening this morning for both of my Ooma lines. Phone rings, but no one is there. Displays callerID, but I don't hear anyone.
I finally called back the person that was calling me, and sure enough, they are getting a recording saying all circuits are busy. But the call is coming through, just not connecting to both ends.
I tested it from my cell phone, calling both my numbers, and sure enough, phone rang but would never connect the call and I got the same recording.
I run a home business and need to get my calls. I will try calling Ooma, but I know how that will go, not being able to get anyone, so before I make that call I thought I would start here first.
Please help.
Thanks.
I finally called back the person that was calling me, and sure enough, they are getting a recording saying all circuits are busy. But the call is coming through, just not connecting to both ends.
I tested it from my cell phone, calling both my numbers, and sure enough, phone rang but would never connect the call and I got the same recording.
I run a home business and need to get my calls. I will try calling Ooma, but I know how that will go, not being able to get anyone, so before I make that call I thought I would start here first.
Please help.
Thanks.
Last edited by realsol on Tue Mar 10, 2009 8:04 am, edited 1 time in total.
Re: Phone rings, but not caller
Same here. I can call out but incoming calls do not complete.
215 area code.
215 area code.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Phone rings, but no caller
Well, I seem to be back up (for now). Just used my cell phone to test and got through. Does anyone at Ooma know what the problem is.
Re: Phone rings, but no caller
My system is working again also.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Phone rings, but no caller
We just have this same problem. I just receive a call to my cell and after hanging up, I tried to call back to my home from my cell and they said it just keep ringing and when they pick up, it is like no one on the other line.
So, I asked them to unplugged for a while (calling cell to cell), and when they plug it back in and I try to calling again, everything is back to normal.
My guess is that, they are working on something and it took a while to reset/update all ooma hub. Or will reset/update after unplugging it.
So, I asked them to unplugged for a while (calling cell to cell), and when they plug it back in and I try to calling again, everything is back to normal.
My guess is that, they are working on something and it took a while to reset/update all ooma hub. Or will reset/update after unplugging it.
Re: Phone rings, but no caller
mine is still now working, is there someone we contact to fix the problem?
Re: Phone rings, but no caller
We are aggressively working this issue. There is a routing problem at one of our partners. This affects inbound and outbound calls for the majority of customers. I've updated out system status page. I'll let everyone know when this problem is fixed.
Re: Phone rings, but no caller
Problem is fixed as of 10:09AM PDT. I'll update the status page.