How to set up voice mail for Private number on Scout
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- Posts:16
- Joined:Sun May 17, 2009 10:12 am
I have the Scout set up as a Private number. However, when I attempt to set an outgoing message on the Scout, it updates the Primary number. How do you set a separate VM outgoing message on the Scout. I had this setup and working initially, but is seems the system reset itself.
When a person calls the private number they get a computerized voice message. I can find no way to reset this message.
I have the Hub attached to Line1 of my wireless phone, The Scout is attached to Line2. All functions seem to work except for a separate VM message for Line 2(Scout).
-reed
When a person calls the private number they get a computerized voice message. I can find no way to reset this message.
I have the Hub attached to Line1 of my wireless phone, The Scout is attached to Line2. All functions seem to work except for a separate VM message for Line 2(Scout).
-reed
Re: How to set up voice mail for Private number on Scout
Log into my.ooma.com using the number that is attached to the scout. You created the password when you created the personal device.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:16
- Joined:Sun May 17, 2009 10:12 am
Re: How to set up voice mail for Private number on Scout
How does that solve the problem? Going to "My OOMA" only allows you to listen to VM and forward emails etc. How do I set the Away and Busy outgoing messages from My OOMA?
The instructions in the User Guide do not work when the Scout is set as a private number. Or I am missing something.
1) I pick up line 2 (attached to the Scout)
2) Press Play on the Scout (I can only get access to the Hub outgoing message. I cannot find a way to set the Scout outgoing message.
What is frustrating is that this worked just fine a few months ago. There must have been some type of firmware upgrade and my outgoing message was wiped out.
The question still stands, "How do you set the Out Going and Busy VM message on the Scout when using a Private Number?
If this is handled in "My OOMA", please provide more details. I have looked under every rock I could find.
-reed
The instructions in the User Guide do not work when the Scout is set as a private number. Or I am missing something.
1) I pick up line 2 (attached to the Scout)
2) Press Play on the Scout (I can only get access to the Hub outgoing message. I cannot find a way to set the Scout outgoing message.
What is frustrating is that this worked just fine a few months ago. There must have been some type of firmware upgrade and my outgoing message was wiped out.
The question still stands, "How do you set the Out Going and Busy VM message on the Scout when using a Private Number?
If this is handled in "My OOMA", please provide more details. I have looked under every rock I could find.
-reed
Re: How to set up voice mail for Private number on Scout
I'm having the same problem. I recently set up a second number and assigned it to a scout personal device. Please Help!
Re: How to set up voice mail for Private number on Scout
Hello,
What happens if you:
-Pickup receiver connected to scout
-press play button on scout
-press 2 change settings
-press 4 change type of greeting & select an option.
What happens if you:
-Pickup receiver connected to scout
-press play button on scout
-press 2 change settings
-press 4 change type of greeting & select an option.
Re: How to set up voice mail for Private number on Scout
You may need to check with CS to verify that the serial number of your scout, that they see, matches what is on the bottom of your scout. Some scouts were shipped with the wrong serial number on the bottom.soldaze wrote:I'm having the same problem. I recently set up a second number and assigned it to a scout personal device. Please Help!
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:16
- Joined:Sun May 17, 2009 10:12 am
Re: How to set up voice mail for Private number on Scout
FYI: I spent about 45min with support on this problem. They have escalated the issue to the next level. No resolution so far.
The good news is that actually have support for a product that is so inexpensive.
The good news is that actually have support for a product that is so inexpensive.
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- Posts:16
- Joined:Sun May 17, 2009 10:12 am
Re: How to set up voice mail for Private number on Scout
It is very bizarre. The message is associated with the Hub, not the Scout. So when you call in on the Scout Line, you still get the automated voice. However, the outgoing message that I thought I was leaving on the Scout is now stored on the Hub. I think they have a provisioning problem. All this worked a month ago and I have not made any changes.ntoy wrote:Hello,
What happens if you:
-Pickup receiver connected to scout
-press play button on scout
-press 2 change settings
-press 4 change type of greeting & select an option.
Re: How to set up voice mail for Private number on Scout
Are you sure that it worked previously? Your symptoms are exactly how it would work if the serial number on the bottom of your scout was the wrong serial number. There were a bunch of scouts shipped with the wrong serial number on the bottom. It's worth a call to CS to compare the scout serial number that they have associated with your hub to the one that is on the bottom of your scout.ReedPhillips wrote:It is very bizarre. The message is associated with the Hub, not the Scout. So when you call in on the Scout Line, you still get the automated voice. However, the outgoing message that I thought I was leaving on the Scout is now stored on the Hub. I think they have a provisioning problem. All this worked a month ago and I have not made any changes.ntoy wrote:Hello,
What happens if you:
-Pickup receiver connected to scout
-press play button on scout
-press 2 change settings
-press 4 change type of greeting & select an option.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:16
- Joined:Sun May 17, 2009 10:12 am
Re: How to set up voice mail for Private number on Scout
Yes, it definitely worked. I have has this unit for over a year. When I first got it I set it up with the dual lines with one dedicated to the Scout.
We also verified serial numbers during the 45min support call. I believe there was a recent update or change in the provisioning. I guess I will find out, hopefully soon. I'm not a big fan of the automated attendant.
We also verified serial numbers during the 45min support call. I believe there was a recent update or change in the provisioning. I guess I will find out, hopefully soon. I'm not a big fan of the automated attendant.