Unable to access setup.ooma.com by name or IP

[FreihEitner]

I have been searching these forums for a couple of weeks and have not found a working solution.

I bought a new Ooma Hub and Scout combo. It's working fine for making and receiving calls (aside from some echo issues) however when I place the Ooma Hub between my cable modem and my router, it blocks virtually all incoming ports to my network. The solutions I have found involve logging in to http://setup.ooma.com or its IP address equivalent http://172.27.35.1. However neither one works. I've tested in Firefox 3.5/3.6 and Safari 4. I get an error that the site could not be found. However I can ping 172.27.35.1 so I know that it's there.

I have also tried connecting my PC directly to the HOME port of the Ooma and leaving my router completely out of the picture. The results are the same, so at least I know that it isn't my router which is blocking access.

Any suggestions for getting into the Ooma Hub configuration page? Thanks in advance.

Don FreihEitner Eitner

[FreihEitner]

I should add that connecting my PC to the HOME port of the Ooma Hub results in the PC getting a self-assigned IP address. It does not receive a 172.27.35.x address. Manually assigning the PC at 172.27.35.2 still does not allow me to access setup.ooma.com by name nor IP.

It's as if both the DHCP server and the web server on the Ooma Hub are not running.

[Groundhound]

Make sure your TCP/IP settings for your computer's network adapter are to accept an assigned address and not static.

[FreihEitner]

The first time I tried it, my computer was set for DHCP. Only after that failed did I try setting it to a static address.

[FreihEitner]

Has anyone else experienced not being able to connect to http://172.27.35.1 through the HOME port on the Ooma Hub?

[murphy]

Has anyone else experienced not being able to connect to http://172.27.35.1 through the HOME port on the Ooma Hub?

Are you using a laptop that also has wireless enabled? If so, you must disable the wireless.

[FreihEitner]

No, no wireless here. Using a direct ethernet connection with a desktop system (a Mac Pro). I've tried with both ethernet ports on the computer.

[sfhub]

Can you telnet to port 80 and type

GET /
[enter]

Where [enter] is the Enter key on the keyboard.

[FreihEitner]

telnet: connect to address 172.27.35.1: Connection refused

I did this with my computer set to a manual address of 172.27.35.2, subnet mask of 255.255.0.0 (I also tried 255.255.255.0) and the gateway & DNS set at 172.27.35.1. I used the manual settings on my computer because DHCP still fails to get an address and manually assigns a 169.x.x.x self-assigned address.

The green link light on the HOME port on the Ooma Hub is lit, indicating there is a physical connection established.

[amoney]

Despite the status light, it can still be bad.