Inbound call not working
When someone call me, they get the message "I am sorry, All circuits are busy, please try your call later. This is a recording" I reset the hub but still can't get any inbound call. Any idea? BTW, I am in central jersey.
Re: Inbound call not working
Me too. I am also located in central NJ. (Belle Mead.)
I just spoke with a customer support rep who verified my situation by making a test call and recording the message. He entered a trouble ticket and told me that the problem should be resolved in 24-48 hours. I am hoping they will get it fixed sooner. This is a pain! As much as I normally like ooma, my old telco never had problems like this.
Dave
I just spoke with a customer support rep who verified my situation by making a test call and recording the message. He entered a trouble ticket and told me that the problem should be resolved in 24-48 hours. I am hoping they will get it fixed sooner. This is a pain! As much as I normally like ooma, my old telco never had problems like this.
Dave
Belle Mead, New Jersey
Re: Inbound call not working
Thanks Dave, I am also in the same neighborhood (Hillsborough). I think it must be something to do with Sprint/Embarq/CenturyTel routing problem. I called them from my work but they asked me to reset the hub before opening a trouble ticket. I will do it this evening when I am home. Please keep us posted. Ooma has been working fine since I subscribe in August. Never had any issues until this one.dlherrin wrote:Me too. I am also located in central NJ. (Belle Mead.)
I just spoke with a customer support rep who verified my situation by making a test call and recording the message. He entered a trouble ticket and told me that the problem should be resolved in 24-48 hours. I am hoping they will get it fixed sooner. This is a pain! As much as I normally like ooma, my old telco never had problems like this.
Dave
Re: Inbound call not working
Hello,
We've escalated the issue to our carriers & they are investigating.
We've escalated the issue to our carriers & they are investigating.
Re: Inbound call not working
Hello,
Our carrier made an adjustment. Do you think you can try testing?
Thx
Our carrier made an adjustment. Do you think you can try testing?
Thx
Re: Inbound call not working
It seems to be working now. I am able to get inbound calls...Thanks.ntoy wrote:Hello,
Our carrier made an adjustment. Do you think you can try testing?
Thx