Turnaround time for emailed support questions?
So my latest problem as a new Ooma user is that I've been billed $39.99 to port over my number from Verizon, but I signed-up for Premiere and chose a free port-over instead of the handset; I never authorized a separate port. Has this happened to anyone else? I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA!
Re: Turnaround time for emailed support questions?
Call them on the phone and select the option for the sales department.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Turnaround time for emailed support questions?
I have emailed ooma three times, gave up when nobody replied, and I called instead. 4 weeks later, I got a reply to my first email to them.ray210 wrote: I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA!
That's right, a MONTH.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Re: Turnaround time for emailed support questions?
Hello ray210,
Unfortunately, email response times are not up to par at the moment. We are working as best we can to respond in a timely manner.
As for your account, there is only a porting charge. Please send me a personal email & I can add the difference
for annual premiere if you would like. Also, would need a greenlight, but let me know what your intentions are.
Thanks,
Norm
Unfortunately, email response times are not up to par at the moment. We are working as best we can to respond in a timely manner.
As for your account, there is only a porting charge. Please send me a personal email & I can add the difference
for annual premiere if you would like. Also, would need a greenlight, but let me know what your intentions are.
Thanks,
Norm