Called back support. They were very apologetic and very nice. They said they would look into the problem and do additional training of the support tech that hang up on me.
Then the supervisor asked if there was anything else they could do. I described my original problem. She then asked for my phone number.
I asked, "How are you going to research my complaint about a tech hanging up on me if you don't already have my phone number?"
There was a very long silence on the other end of the call. And then even more silence.
So much for finding the tech that hung up the call.
After that stumble, they opened a support ticket for me, after getting my phone number. Now we will see how long it takes to return phone calls.
Plugging a laptop directly into the Home port on the Ooma and I still can't access
http://setup.ooma.com. Though all the other websites including LAN fixed IP addresses work.
Weird,
- Steve