Slow Internet speeds since installation
Well I'm sorry we led you down the wrong trail. Fortunately you can return those splitters and it wasn't that big of cash spent out of pockt.
Glad things worked out for you.
Glad things worked out for you.
Re: Slow Internet speeds since installation
I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.
Can anyone point me in the right direction as to why?
I called support and lets just say they were less than helpful.
Can anyone point me in the right direction as to why?
I called support and lets just say they were less than helpful.
Re: Slow Internet speeds since installation
How is your ooma connected?tahoe351 wrote:I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.
Can anyone point me in the right direction as to why?
I called support and lets just say they were less than helpful.
cable>>ooma>>router>>computer?
cable>>ooma>>computer?
cable>>router>>ooma?
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Re: Slow Internet speeds since installation
cable>>ooma>>computercaseybea wrote:How is your ooma connected?tahoe351 wrote:I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.
Can anyone point me in the right direction as to why?
I called support and lets just say they were less than helpful.
cable>>ooma>>router>>computer?
cable>>ooma>>computer?
cable>>router>>ooma?
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- Posts:2711
- Joined:Sat May 23, 2009 9:28 am
- Location:Atlanta, GA
Re: Slow Internet speeds since installation
How are you measuring speed? What Comcast speed tier are you subscribed to?tahoe351 wrote:cable>>ooma>>computer
Re: Slow Internet speeds since installation
I use speedtest.netGroundhound wrote:How are you measuring speed? What Comcast speed tier are you subscribed to?tahoe351 wrote:cable>>ooma>>computer
directly connecting the modem to the computer I get 7.2 mbps download
connecting the Ooma equipment it goes down to approx. 3.4 mbps
Re: Slow Internet speeds since installation
Disable QOS in the ooma setup screen(both numbers = 0) and run the test again.tahoe351 wrote:I use speedtest.netGroundhound wrote:How are you measuring speed? What Comcast speed tier are you subscribed to?tahoe351 wrote:cable>>ooma>>computer
directly connecting the modem to the computer I get 7.2 mbps download
connecting the Ooma equipment it goes down to approx. 3.4 mbps
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Slow Internet speeds since installation
I cant find the threads, but a previous thread I rememeber a user ultimately had a bad modem/router affecting speed.
See if you can take the Ooma box to a friends house and try the speed test again to rule out is modem is suspect, or it may be the Ooma box that could be bad.
Ditto on trying the QOS set to zero and see results.
See if you can take the Ooma box to a friends house and try the speed test again to rule out is modem is suspect, or it may be the Ooma box that could be bad.
Ditto on trying the QOS set to zero and see results.
Comcast > Telo > WRT54G
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- Posts:3
- Joined:Sat Mar 27, 2010 6:12 am
Re: Slow Internet speeds since installation
I also have the same problem of drastically slower internet when it is connected as:
modem > ooma > router
I highly doubt it is the modem. I subscribe to 10Mbps internet through RCN and using their bandwidth test, here is the breakdown.
modem > computer (direct connection) ~ 9.5Mbps.
modem > ooma > computer ~ 5 Mbps.
modem > ooma > router > computer ~ 1 Mbps.
Or, if I put the ooma behind the router, internet seems pretty snappy.
modem > router > computer+ooma ~ 8 Mbps
Why is the internet substantially slower behind the ooma?
modem > ooma > router
I highly doubt it is the modem. I subscribe to 10Mbps internet through RCN and using their bandwidth test, here is the breakdown.
modem > computer (direct connection) ~ 9.5Mbps.
modem > ooma > computer ~ 5 Mbps.
modem > ooma > router > computer ~ 1 Mbps.
Or, if I put the ooma behind the router, internet seems pretty snappy.
modem > router > computer+ooma ~ 8 Mbps
Why is the internet substantially slower behind the ooma?
Re: Slow Internet speeds since installation
Connect to http://setup.ooma.com and set both QOS numbers to 0 and re-run the test.dieselman8 wrote:I also have the same problem of drastically slower internet when it is connected as:
modem > ooma > router
I highly doubt it is the modem. I subscribe to 10Mbps internet through RCN and using their bandwidth test, here is the breakdown.
modem > computer (direct connection) ~ 9.5Mbps.
modem > ooma > computer ~ 5 Mbps.
modem > ooma > router > computer ~ 1 Mbps.
Or, if I put the ooma behind the router, internet seems pretty snappy.
modem > router > computer+ooma ~ 8 Mbps
Why is the internet substantially slower behind the ooma?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx