I appreciate Ooma for what it does: provide an extra line with national calling for us. When we get to the standard features however...... like outgoing caller id, misc. names showing up in call logs, "joke" service in foreign countries, my.ooma going down again (this time the fix was deleting cookies), not to mention the voice quality on the other end when calling from a scout (another reason to ignore premeir, unfortunately--). Yep, basic Ooma was cheaper than adding national long distance to one of my other lines-- too bad this business model doesn't actually do what it said it would.
Hey, one would think I am a little disappointed with Ooma tonight....
I FINALLY did a little research (while being given the shove-off while on the phone with an ooma manager) and called ooma corporate offices directly, and reached the CEO, Eric Stang. If they don't mind me sharing the information I acquired, that corporate number is 650-566-6600 (that's a FREE call from your ooma phone... ), and the dial-by-name service will actually take you to Mr. Stang. He was very cordial, interested in hearing my issues, and had the problem resolved VERY quickly. He also informed me that they had recently hired a customer service executive to eliminate the kinds of problems I (we ?) experienced.
My CID problem resolved, I'm now a completely satisfied ooma customer.
Well, apparently I'm a "rare case". How the heck do I get it solved? I could care less WHO provisions my caller-id-nam info (be it ooma, now, or AT&T that I had before).bw1 wrote:Ported numbers will usually continue to show the name that was associated with them prior to the port.richalger wrote:I just had my number ported to my Ooma Telo on Tues. My name shows up fine.
In rare cases, some have found that their ported number shows null, null instead of name and number. Apparently, that may be because their previous service provider removed their info from the LIDB.
Telo2 upgrade (hub retired) October 2016
Service Level: Core
If you have a ported number, you can try contacting your previous service provider - AT&T.caseybea wrote: Well, apparently I'm a "rare case". How the heck do I get it solved? I could care less WHO provisions my caller-id-nam info (be it ooma, now, or AT&T that I had before).
Or you could try what this user did and contact the FCC: viewtopic.php?f=9&t=3229&p=51120#p51120
http://www.dslreports.com/forum/r232600 ... ot-Working
Outgoing CID is not supposed to show on your call log. Outbound call log entries are supposed to show the number you dialed. Outgoing CID is what the person you are calling sees for your phone number/namepushout wrote:My Outgoing Caller ID never showed my name on the Ooma Call Log and recently stopped showing all CID info.
No changes. I did email support (the day after my first post), and rec'd replies from Christina (who gave me a ticket number and said my request was escalated to another dept.) and Raj R. who basically said that this takes time and "there is no ryhme or reason".
(I think that Raj R. is the same person that Pandora has referred to in another thread as the "right person".)
I am still not hopeful -- this number I have was assigned to me by Ooma (NOT A NUMBER PORT), and I do not have Premier any more.