-Noticed 1+trash+play is illuminated. Ooma light is solid red.
-Cycled power again. no help.
-Reset hub by cycling power with ooma tab depressed.
-Now no lights are on, even the ethernet lights on the back - with the exception of the Ooma light being solid red.
-Cycled power several times, still no lights except the ooma light being solid red.
-Tried accessing setup.ooma.com as well as equivalent IP address with direct ethernet cable connection. Cannot connect. -Disabled firewall and antivirus. Still cannot connecto to setup.ooma.com
-Configured DMZ with ooma IP address. No help.
-Called CS. They essentially told me to do the same things I had already done, with the exception of connecting my computer directly to the router. Then he asked me to go to ooma.com, but it didn't work. CS was going to hang up on me after telling me its the internet connection. The internet connection definitely works. I asked him to hold on, then reset the modem and the internet worked again.
-CS gave me a ticket number and told me they will hook me up with someone in Palo Alto or give me a new device.
-I reconnected everything as in the original configuration, but left the Ooma unplugged overnight. Now, all the lights are on, and they will not turn off - with the exception of the ethernet lights on the back of the ooma, which have been OFF the whole time.
-If I reset the ooma via the ooma tab, the lights all turn off and stay off. However if i wait a minute or two with the power off then reconnect power, all lights are on and stay on.
Does anyone have any suggestions as to what the problem is or how to fix it? I'm thinking the device is dead.
Sounds that way. You might try a different Ethernet cable but if the Ethernet port lights still don't respond I'd say you'd likely be looking at an RMA.se7enred7 wrote: I'm thinking the device is dead.
The Ooma isn't a very complicated device. It should take maybe an hour to troubleshoot over the phone to fix the problem or determine a new unit should be sent out under warranty. This process definitely shouldn't take 5+ days.