Sauropod wrote:I reentered my blacklists last night only to have them not appear this morning.
Hmmmm...
This kind of tells me that the Blacklist is probably (hopefully) still on their system but it is not where the program/method that My Ooma uses to get the list expects it to be. And that is may be because the program/method of adding of the Blacklist numbers probably did not put it in the right place or in the place the other programs/methods expect it to be. Although, deleted is also the wrong place...
Kind of like when your spouse tells you that they put your keys on your spot on the "key ring hook". You go to the kitchen where it has always been to look but just see your empty hook. Then you find out that your spouse got a whole different place to hang your keys by the garage door but never told you about it. The keys still exist, just not where they were "supposed" to be.
Which would make sense that I lost my list AFTER I tried to manually add a Blacklist number. Especially, since two bullets on the release notes for the My Ooma version that was released on 04/20 (the day that these problems started) says:
"Fix problem with call log not displaying"
"Fix problem with add to blacklist form from call log"
I sincerely hope the data (Blacklist and Call Logs) is/are still available and retrievable. If it is what I hope it is, it's pretty common and I have seen many systems do this very thing. In most cases like this, it was as simple as the date range for data retrieval not being sent properly. Although, the programmers were "spanked" for these errors. Rarely, it was <shudder> something worse but that has to do with techy things like scope or parameter mismatches that created horrid things that I would rather not think about... Usually, those programmers were more than "spanked"...