Not all inbound calls make it
Installed my Telo last night and activated it. Outbound calls worked as soon as the Telo finished updating. About two hours later, I was finally able to call my Ooma number from another phone, my existing landline. But, I can not call my Ooma number from my cell phone, even this morning some 18 hours after my Telo was activated. When I try from my cell phone, I get a message saying that the call cannot be completed as dialed.
- southsound
- Posts:3519
- Joined:Fri Feb 06, 2009 11:31 am
- Location:Harstine Island, WA
Re: Not all inbound calls make it
Are you dialing all 10 digits of your ooma number from your cell phone? Give it a try and report back. If you are not able to get through this way, you will need to call ooma support and open a ticket: 888 711-6662.
And welcome to ooma and to the forum! You're going to like it here!
And welcome to ooma and to the forum! You're going to like it here!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
Re: Not all inbound calls make it
Yes, I am dialing all 10 digits.southsound wrote:Are you dialing all 10 digits of your ooma number from your cell phone? Give it a try and report back. If you are not able to get through this way, you will need to call ooma support and open a ticket: 888 711-6662.
And welcome to ooma and to the forum! You're going to like it here!
I've got a little more info to add. My mobile carrier is T-mobile. My phone supports T-mobile's HotSpot at Home feature. So, in my house, my cell phone connects to T-mobile through my home wifi and then out through my broadband connection. This path does not work when calling my Ooma number. However, if I turn off my cell phone's wifi and let it connect directly to T-mobile, then I can dial my Ooma number.
Re: Not all inbound calls make it
Call T-Mobile and complain that you can't connect to a working number via WiFi.utahsnow wrote:Yes, I am dialing all 10 digits.southsound wrote:Are you dialing all 10 digits of your ooma number from your cell phone? Give it a try and report back. If you are not able to get through this way, you will need to call ooma support and open a ticket: 888 711-6662.
And welcome to ooma and to the forum! You're going to like it here!
I've got a little more info to add. My mobile carrier is T-mobile. My phone supports T-mobile's HotSpot at Home feature. So, in my house, my cell phone connects to T-mobile through my home wifi and then out through my broadband connection. This path does not work when calling my Ooma number. However, if I turn off my cell phone's wifi and let it connect directly to T-mobile, then I can dial my Ooma number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx