# called doesn't take unidentified calls but i'm not blocked

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
cwarinner
Posts:2
Joined:Wed Jun 02, 2010 4:07 pm
# called doesn't take unidentified calls but i'm not blocked

Post by cwarinner » Wed Jun 02, 2010 4:14 pm

When I call a number, I get a recording that says "the number you are calling does not take unidentified calls." However, my number is not blocked. Why is this happening, and how do I fix it?

User avatar
lbmofo
Posts:9337
Joined:Sun Mar 14, 2010 7:37 pm
Location:Greater Seattle
Contact:

Re: # called doesn't take unidentified calls but i'm not blocked

Post by lbmofo » Wed Jun 02, 2010 4:17 pm

1 thing you can check in My Ooma

Under Preferences, Privacy, General - Block display of my caller-ID for outbound calls check box not checked?

cwarinner
Posts:2
Joined:Wed Jun 02, 2010 4:07 pm

Re: # called doesn't take unidentified calls but i'm not blocked

Post by cwarinner » Wed Jun 02, 2010 4:50 pm

Thanks lbmofo...

It is not checked. I'm beginning to think that the problem is on the side of the called #. I don't have this problem with other called numbers.

User avatar
lbmofo
Posts:9337
Joined:Sun Mar 14, 2010 7:37 pm
Location:Greater Seattle
Contact:

Re: # called doesn't take unidentified calls but i'm not blocked

Post by lbmofo » Wed Jun 02, 2010 5:17 pm

I'd call someone with callerid name and number service to see what they see when you call them.

User avatar
bw1
Posts:1781
Joined:Wed Mar 18, 2009 9:06 am
Location:MI

Re: # called doesn't take unidentified calls but i'm not blocked

Post by bw1 » Wed Jun 09, 2010 2:20 am

You could also try dialing *82 then the number to unblock in case it is a glitch.

It's also possible that your number is listed as "Unavailable" in the CNAM database that the called number is checking and that's what's causing it.

Post Reply