Second number to Scout
I am trying to take my second number out of the shared hub and assign it to a scout. When I go through the process in the lounge it seem to go well. The blue light on the scout is on but when I call the number it goes right to voicemail.
My set is: Modem > Ooma Hub > Router
From the hub to the scout using white cord from ooma wall port to wall port. Phone pluged into (phone) on scout.
Checked S/N thinking 0 mybe O no go.
Please help
My set is: Modem > Ooma Hub > Router
From the hub to the scout using white cord from ooma wall port to wall port. Phone pluged into (phone) on scout.
Checked S/N thinking 0 mybe O no go.
Please help
Re: Second number to Scout
First of all is the voicemail button (envelope) lit up?
If so you need to hold that button down about 5 seconds to shut it off. You have the Privacy mode on.
If not, power off the ooma hub and scout and turn them back on to reset.
Wayne
If so you need to hold that button down about 5 seconds to shut it off. You have the Privacy mode on.
If not, power off the ooma hub and scout and turn them back on to reset.
Wayne
Re: Second number to Scout
No the voicemail button is not on. Will try to rest both the hub and the scout when I get home. Let ya know if it worked
Thanks
Thanks
Re: Second number to Scout
Same deal. Set up my Scout and assigned my second number to it and all calls go directly to voice mail. The call logs for the second number show all the attempted calls, but the phone attached to the Scout never rings.
Re: Second number to Scout
Log into the Lounge using the second phone number and verify that the 5 digit serial number of the scout exactly matches what is entered in the Preferences section. Click on Preferences and then click on the name that you gave to the scout.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Second number to Scout
Log into the lounge using your second number and the password you assigned to it... then check your voicemail settings. It may be that the time to answer is so short that the phone is not actually ringing before it goes to voicemail. You do have a separate phone attached?
oomg
oomg
oomg -- Voice Over Internet Person
I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.
I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.
Re: Second number to Scout
Well, I double checked the serial number and it looks right. Why would they put 0's (or are they O's) in a serial number? That's just asking for trouble. My serial number has 2 of them!murphy wrote:Log into the Lounge using the second phone number and verify that the 5 digit serial number of the scout exactly matches what is entered in the Preferences section. Click on Preferences and then click on the name that you gave to the scout.
Re: Second number to Scout
Time to answer for the voice mail is 24s, so that seems right and yes there is a phone attached to it. If I unassign the number to the scout and call it, the phone rings with the hub.oomg wrote:Log into the lounge using your second number and the password you assigned to it... then check your voicemail settings. It may be that the time to answer is so short that the phone is not actually ringing before it goes to voicemail. You do have a separate phone attached?
oomg
Re: Second number to Scout
It appears to be a hexadecimal number. Mine has a D in it. That means the numbers 0 through 9 and the letters A through F. Double check that you haven't mixed up an 8 and a B.bryanlyle wrote:Well, I double checked the serial number and it looks right. Why would they put 0's (or are they O's) in a serial number? That's just asking for trouble. My serial number has 2 of them!
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Second number to Scout
Well, that's what I thought, but mine starts with a Q. I'll play around with it and if it still doesn't work, I'll give support a call in the AM.murphy wrote:It appears to be a hexadecimal number. Mine has a D in it. That means the numbers 0 through 9 and the letters A through F. Double check that you haven't mixed up an 8 and a B.bryanlyle wrote:Well, I double checked the serial number and it looks right. Why would they put 0's (or are they O's) in a serial number? That's just asking for trouble. My serial number has 2 of them!