Second number to Scout
Only the rightmost 5 digits are to be entered. Mine starts with a K followed by 5 digits.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Second number to Scout
Right. The last 5 digits for me starts with a Q and then for digits. I'll have to give them a call, because it's not behaving for me.
Re: Second number to Scout
The last 5 for me are all numbers like Murphys.(K then 5 numbers)
Are you missing a number?
Wayne
Are you missing a number?
Wayne
Re: Second number to Scout
The last 5 digits of the S/N for me are QXXXX (obviously, the X's are other digits, but not all numbers). But you are saying that you have a K and then 5 digits (for a total of 6).
Is that what you entered when you registered your scout?
Is that what you entered when you registered your scout?
Re: Second number to Scout
I have not registered my Scout, but, yes, that's what I have,
Kxxxxx
However I have an extra Scout and it's last 5 are are a combo of letters and numbers. So I guess it can be either way.
Wayne
Kxxxxx
However I have an extra Scout and it's last 5 are are a combo of letters and numbers. So I guess it can be either way.
Wayne
Re: Second number to Scout
Thanks Wayne. I'll give them a call in the AM.
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- Posts:68
- Joined:Mon Jan 12, 2009 5:45 pm
- Location:Orange County, CA
Re: Second number to Scout
I misread a 5 as a 6. Old age doesn't do much for the sight.
The nice thing about not planning is that failure comes as a complete surprise.
Re: Second number to Scout
I called Ooma support today about this at 1:00pm EST and there was absolutely NO wait time.
They looked at what the hub was seeing and noticed the serial # that the scout was reporting was NOT what was on the box or the bottom of the scout. So, they let me know what it should be and 3 minutes later, it was working beautifully!
Great job Ooma.
The only recommendation I have for the CS folks is to identify yourself when you answer the phone. I've called 3 times and nobody has done that. I always ask though
Kudos!
They looked at what the hub was seeing and noticed the serial # that the scout was reporting was NOT what was on the box or the bottom of the scout. So, they let me know what it should be and 3 minutes later, it was working beautifully!
Great job Ooma.
The only recommendation I have for the CS folks is to identify yourself when you answer the phone. I've called 3 times and nobody has done that. I always ask though
Kudos!
Re: Second number to Scout
Wow!
Glad CS could help out, things do seem to be improving in that area.
I've noticed there have been more than a few cases of numbers not matching up. Maybe there is a problem with the offshore packaging company?
Glad CS could help out, things do seem to be improving in that area.
I've noticed there have been more than a few cases of numbers not matching up. Maybe there is a problem with the offshore packaging company?