I get this error message when trying to enable fax mode "Update Failed: Cannot Alter AdmDid as MultiRing is enabled but no number is provided for AdmDid PK[f288kazypq3iauvyjge2mrwmwgq3w78s]".
I'm able to send faxes dialing *99 before the fax number. But I currently can't received any since I can't enable fax mode.
When I called Ooma customer support and they were able to enable fax mode on their end. When I tested receiving a fax it work. But when I tried to disable fax mode, I got the same errors message. So I called Ooma customer support to disable the fax mode.
I asked about disabling my MultiRing feature (in error message), but since I have the Ooma basic service, I don't have the multi ring feature enabled. But according to the Ooma customer support the error message doesn't correspond with the actual error.
Is there a solution to enable fax mode without calling Ooma customer support everytime I need to receive a fax?
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx